LMS Administrator

SUMMARY:
Junior Learner Management System Administrator

Purpose of the Role:
The LMS Administrator is responsible for managing, maintaining, and optimizing the organization’s Learning Management System to ensure seamless delivery of training programs, compliance tracking, and learner engagement. This role serves as the technical point of contact for all LMS-related activities and supports both learners and instructors.

POSITION INFO:
Key Responsibilities:

1. System Management & Configuration
• Set up, configure, and maintain the LMS platform according to organizational requirements.
• Manage user roles, permissions, and authentication (SSO, LDAP).
• Ensure system security, compliance with data privacy regulations (e.g., GDPR), and adherence to SCORM/xAPI standards.
• Perform system maintenance activities , including back-up and restore, system synchronisations, error logs management, and system cleanup.
• Liaise with the international LMS Support Team in the reporting and resolution of system errors
• Archive system content not required / used to optimise system performance
  
  
2. User Administration
• Create User Profiles and administer users passwords
• Create and maintain User Groups, Jobs, User Types, Audiences, and Skills
• Create and administer Branches
  
  
3. Content & Course Administration
• Upload, organize, and update learning materials, courses, and assessments.
• Create learning paths and curricula aligned with organizational goals.
• Archive outdated content and ensure new courses are properly published.
• Create and assign certificates
  
  
4. User Support & Training
• Provide technical support to learners and instructors, troubleshooting access and functionality issues.
• Develop user guides, FAQs, and conduct training sessions for LMS users.
  
  
5. Reporting & Analytics
• Generate and analyze reports on course completions, learner progress, and engagement metrics.
• Provide insights to stakeholders for continuous improvement of learning programs.
• Develop specialised reports
  
  
6. System Upgrades & Integration
• Schedule system upgrades and/ or releases through the normal Change Control process, and liaise with Technical Team to complete technical upgrades and release upgrades.
• Coordinate LMS updates, new feature implementations, and integrations with HRIS, ERP, and other enterprise systems.
• Test and validate system changes to ensure stability and functionality.
  
  
7. Compliance & Governance
• Maintain accurate training records for audits and regulatory compliance.
• Support organizational learning strategies and ensure alignment with business objectives.

• Education:
  Relevant degree in Information Systems, Computer Science, Education Technology, or related field.
• Certifications in LMS platforms or eLearning standards (SCORM, xAPI) are advantageous.
  
  
• Technical Skills:
• Proficiency in LMS platforms (e.g., EFront)
• Basic HTML/CSS and scripting for customization.
• Understanding of system integration, APIs, and data security protocols.
  
  
• Soft Skills:
• Strong communication and collaboration abilities.
• Analytical mindset for reporting and troubleshooting.
• Organizational skills to manage multiple tasks and deadlines.