LEVEL 2 REMOTE IT SUPPORT ENGINEER - Remote, Cape Town - R23 000- R28 000 pm neg

SUMMARY:
LEVEL 2 REMOTE IT SUPPORT ENGINEER - Remote, Cape Town - R23 000- R28 000 pm neg

POSITION INFO:

LEVEL 2 REMOTE IT SUPPORT ENGINEER - Remote, Cape Town - R23 000- R28 000 pm neg  

Leading technology solutions provider based in the United Kingdom seeks a Level 2 Remote IT Support Technician. As a Level 2 Technician, you will be responsible for diagnosing and resolving complex technical issues for our clients through remote support channels. You will provide hands-on technical assistance, deliver timely solutions, and offer exceptional customer service. 

Responsibilities: 

• Provide remote technical support to clients, resolving complex issues related to hardware, software, and network systems. 
• Troubleshoot and diagnose technical problems by analyzing error logs, system events, and user information. 
• Respond promptly to customer inquiries, ensuring high customer satisfaction through effective communication and problem resolution. 
• Escalate unresolved issues to appropriate teams or senior technicians for further investigation and resolution. 
• Collaborate with other IT support staff to share knowledge, best practices, and provide effective solutions. 
• Document support activities, including incident details, resolutions, and relevant troubleshooting steps, in the ticketing system. 
• Stay updated with industry trends, emerging technologies, and best practices in IT support to enhance personal and team knowledge. 

Requirements: 

• Minimum of 5 years of experience in a similar role, providing remote IT support in a professional environment. 
• Strong knowledge of Windows and macOS operating systems, as well as Microsoft Office applications. 
• Proficient in troubleshooting hardware, software, and network-related issues. 
• Solid understanding of TCP/IP, DNS, DHCP, VPN, and other networking concepts. 
• Familiarity with Active Directory, Exchange, and Office 365 administration. 
• Experience with remote support tools and ticketing systems. 
• Excellent problem-solving and analytical skills. 
• Strong communication skills with the ability to explain technical concepts to non-technical users. 
• A proactive approach to learning and keeping up-to-date with the latest technology trends. 
• Relevant industry certifications (e.g., A+, N+, MCSE Microsoft Certified Professional) OR a National Diploma.  

If you are passionate about technology, have a strong desire to provide outstanding customer service, and enjoy solving complex technical issues, we encourage you to apply for the Level 2 Remote IT Support Technician position. Join our team and contribute to delivering exceptional IT support to our valued clients. Apply today by submitting your resume and a cover letter detailing your relevant experience and qualifications. 

We are looking for a candidate who is set up to work remotely and who has a solution to load shedding.  

Mail 

NB! This job is now closed. You can apply for other jobs by uploading your CV.