L&D Systems Facilitator

The incumbent of this role will provide the role of a facilitator and instructional designer, primarily focused on Travel Management Solutions and ICT. The facilitator will be required to facilitate learning using a variety of methodologies, in a variety of contexts. The facilitator must facilitate learning to achieve foundational, practical and reflexive competence in learners within their scope of expertise against unit standards using pre-designed and newly designed learning material. Facilitator will also need to create specialised and customised training interventions pertaining to the field of specialisation and design manuals to complement.

• Must have proven record of training initiatives within team/organisation
• Must assist with needs analysis and programme developments
• Ability to troubleshoot and assist consultants remotely and on the job via remote access
• Administration and end-to-end coordination of learning interventions utilising an LMS
• End-to-end coordination of training courses and programs
• Complete all reporting of monthly training completed
• Collection of attendance registers and follow up on non-attendance
• Assistance with upkeep of records to ensure compliance with CATHSSETA, NERA and SAQA related legislations
• Researches, designs, publishes and facilitates curriculums for internal clients
• Supports and coaches learners using learning technologies to deliver skills
• Consults with management regarding the training needs of the organization and then follows up to ensure training was effective
• Ensures that associates are aware of the training requirements and that the training materials are readily available
• Analysis and projection of training
• Co-ordinate and deliver technical training as needed
• Provide reporting on technical trends
• Maintains appropriate records of learner development and resource allocation
• Stays abreast of new training methods and determines relevancy to clients
• Performs other responsibilities and duties as needed
• Designs and delivers formal training programs and workflows for internal clients, including hand-outs, manuals, and learning exercises
• Revising training material to ensure its in line with the current trends in the tourism industry
• Administers written and practical exams
• Writes performance reports to evaluate trainee’s performance and identify gaps between current and desirable skill sets
• Training material must be in line with the NQF and SAQA requirements
• Quality assure all training material
• Analyse training needs of learners
• Ensure professional delivery of all training
• Ensure training rooms are prepared prior trainings
• Ensure all manuals and documents are kept up to date and in supply
• Train, mentor, coach and provide examples of when they utilize these skills
• Assist in the departmental projects when required
• Offer support
• Be the ambassador of the company
• Must have the ability to be flexible to meet the needs of Operations

• EDUCATIONAL REQUIREMENTS
  ? Matric Qualification
  ? IT Qualification
  ? Facilitator certification
  ? Assessor certification
  ? Moderator certification
  ? SDF certification
  ? An ETDP Statement of Achievement for the following unit standards: 117871 Facilitate learning using a variety of methodologies (Level 5, 15 credits) or 117870 Conduct targeted training and development using given methodologies (Level 4 10 credits) (optional)

• EXPERIENCE
• Minimum 5 years’ experience in the travel industry
• Minimum 5 years’ experience with at least 3 years mid management experience
• 5 Years’ experience of IT systems facilitation

• KNOWLEDGE
• IT understanding
• GDS experience (Amadeus, Galileo, Travelit and Sabre)
• Proven track record of systems training
• Soft skills training
• Beginners fares course
• Ticket reissue course
• Ticketing course
• Business with charm and savvy (Excl external Applicants)
• Customer service course
• Sound geographical knowledge of SA and Africa