Kiosk Sales Consultant - V&A Waterfront

SUMMARY:

Purpose of this position:

The Kiosk Sales Person focuses on offering a superior customer service to all customers, emphasizing on selling and up-selling products and the ‘Customer Journey’

A key focus of this role is to ensure that sales targets are reached and customer queries are resolved through product knowledge, research and trouble shooting

A Kiosk Sales Person is responsible for safe keeping of all company property and assets, facilitating stock control, processing sales, handling cash and following all Standard Operating Procedures (SOPs) and policies at all times

POSITION INFO:

Duties & Responsibilities include:
(But are not limited to)


Offering superior customer service to all customers, emphasizing on selling the products and ‘Customer Journey’
Selling and upselling products to existing and new customers
Reaching Sales targets
Ensuring the safekeeping of all company property at the Kiosks/ work station, including, but limited to company computers/ laptops, phones, stock, money, equipment and related resources
Ensure that all point of sale (POS) procedures are followed in line with standard operating procedures
Facilitating the Kiosk stock control process, which may include replenish stock, doing stock takes, safekeeping of stock and ensuring that stock does not get damaged/lost/stolen, doing interbranch transfers (IBT) and receiving stock deliveries
Handle cash and card sales, including the processing of sales, banking, doing cash ups and managing the float
Understanding and displaying knowledge of the brand, products, services, policies, procedures and company ethos
General housekeeping of the kiosk and ensuring that your kiosk and/or work station, and your personal appearance represents professionalism, the quality of our products and our care for our customers
 
Requirements:

Matric or NQF equivalent
Previous Retail sales experience advantageous
Knowledge of customer service principles and processes
Basic business administration knowledge
Flexible and able to work shifts, which may include night work, weekends and public holidays
Able to travel and available to work at different Kiosks, if required
 
Skills & Competencies:

• Customer service orientated
• Sales driven and ability to up-sell
• Goal and target driven
• Good problem solving and troubleshooting skills
• Able to understand and display a good understanding of sales principles and processes
• Fluent verbal and written English communication skills
• Professional and confident communicator
• Effective listening skills
• Excellent interpersonal skills 
• Dynamic and high energy Levels
• Good follow-up skills
• Be patient, tactful, diplomatic and approachable 
• Able to work under pressure and meet deadlines
• Work accurately, meticulous and high attention to detail
• Excellent organisational and time management skills
• Able to multitask and prioritize 
• Strong administration skills
• Able to Merchandise products
• Respect the importance of confidentiality
• Enjoy working in a team, but also have the ability to work independently
• Computer literate
• Promote the brand and company ethos

NB! This job is now closed. You can apply for other jobs by uploading your CV.