Key Accounts Officer

SUMMARY:
Key Accounts Officer Training - Cape Town

POSITION INFO:

DUTIES AND RESPONSIBILITIES      

               • Act as the main point of contact between the client and the internal

     project team

•  Report to the Senior Project Manager on a weekly basis on project updates,

    risks, challenges and requests from clients

                •  Manage communication and monthly reports sent to the clients

                •  Track the status of projects against schedules and milestones set out

                •  Audit client feedback reports to review the accuracy thereof and ensure

   reports are sent out regularly

                • Ensure that a high level of service delivery is provided to clients in a timely

    manner

                • Resolve any issues and problems faced by clients and manage complaints

    to maintain trust

                • Liaise with functional support teams and adhere to project deliverables

                • Build and maintain relationships with the host sites learners and clients

   through regular contact

• Conduct visits to monitor that the training is on schedule, Portfolios of

   Evidence (POE’s) are up to date, learners are attending training sessions

   and that the workplace is adequate

                • Coordinate and ensure that the learner absorption process is done efficiently

   and timeously

                • Adhere to the Company’s Quality Management System (QMS) and the

   Company’s policies and procedures

CHARACTER TRAITS 

• Resourcefulness and creative problem solving

                • Ability to collect, gather and analyze data and present concise actionable

                  results

                • Ability to work independently

                • Ability to perform different tasks simultaneously

                • Ability to remain self-motivated

                • Ability to see tasks and projects through to completion

                • Ability to work at a fast pace and to deadlines

REQUIREMENTS         

• Matric
• 7 to 8 years of experience in a similar industry and / or role
• Skilled in Microsoft Excel, Word, and PowerPoint (Advanced)      
• NQF level 7 qualification in project management or a similar Field would be an added advantage
• Working hours:  08h00 to 16h30 Mon to Fri
• Overtime as and when required
• Benefits:  As per company benefits

NB! This job is now closed. You can apply for other jobs by uploading your CV.