Key Accounts Manager (Private and Public Sectors)

Requirements: 

• Minimum 3 years of experience within Fleet Management or Car Rental
• Broad experience dealing with various stakeholder on different levels (influence & negotiate
• Relevant tertiary Qualification (possibly Financial or Marketing)
• Broad exposure to internal areas (Risk, Finance, Legal, IT and Operations)
• Previous sales experience
• Broad knowledge of Rental and Leasing product offerings
• Broad cross-functional knowledge of other Rental and Leasing departments
• Broad industry knowledge
• Broad market knowledge
• Basic knowledge of finance

Responsibilities: 

• Strategic/Financial
• Achieve and grow rate per day and billed days as per target for car rental
• Grow Leased revenue as per target
• Grow VAPs revenue as per target
• Ensure competitor analysis is conducted ad hoc
• Assist Credit Control Department in collection of overdue payments
• Ensure all pricing presented to customers has been evaluated and meets the company profitability targets
• Grow revenues in line with business targets (for Leasing, Rental, VAPs)
• Identify new business opportunities via different channels i.e. direct, Travel Management Company (TMC), website, cold calling tools, referrals, general media, Government Tender media
• Operational
• CSI targets are achieved
• Timeous business reviews are held with all major customers, include Executives where relevant
• Business reviews with top 10 customers to be held quarterly or in accordance with customer agreement
• Timeous and adequate communication is adhered to with customers at all times
• Ensure all Car Rental pricing is renegotiated prior to rate expiry - start negotiations 3 months prior to rates diary
• Manage the FML/OLMM fleet to ensure vehicle contracts are aligned with actual usage
• Manage the existing client base in accordance with outputs identified in the Service Level Agreement (where applicable)
• Ensure customers are adequately updated/informed in regard to all products available and functional processes
• Ensure that all ad hoc events are executed according to plan in order to ensure customer satisfaction
• Ensure Tenders and RFQ/RFP are timeously submitted
• Lost accounts are identified and analysed for acquisition
• Ensure SalesForce is effectively managed in line with Sales requirements
• Ensure all supporting documents for opening an account (credit facility) are sent to the Finance Department in line with process
• Monthly board report completed and submitted on time
• Weekly pipeline report completed and submitted on time
• Ensure all Car Rental rates are loaded timeously via the Rates Automation system
• Stakeholders (internal & external customers, suppliers, shareholders, communities)
• Identify, build and maintain relationships with key stakeholders within our customers to ensure client satisfaction and future growth.
• Align with internal departments to deliver on the set terms and conditions for all of our customers.
• Monitor the satisfaction levels of our clients through the CSI program in order to achieve the minimum business required level.
• Network to create opportunities internally as well as externally in order to ensure growth and retention targets are met