Key Accounts Manager (Operations Manager)

SUMMARY:
The Key Accounts Manager (K.A.M.) will report to the Regional Manager

POSITION INFO:

Purpose of the Job:

The Key Accounts Manager (K.A.M.) will report to the Regional Manager and serve as a member of the Senior Management Team. The primary responsibility of the K.A.M. is to ensure organizational effectiveness by providing leadership for the Organization’s Security Operational functions

KEY RESPONSIBILITIES:

• Enforce the Company’s Disciplinary ‘Code of Conduct’
• Adopt an initiative geared towards Integrated Operational Excellence
• Perform Risk Assessments and Security Service Surveys of the Contracted Sites
• Improve the operational systems, process and policies in support of the Organization’s mission, specifically, support better management reporting, information flow, Client relations and organizational planning
• Manage and increase the effectiveness and efficiency of the allocated Operations team
• Coordinate and communicate between support Departments, Operational Teams and Clients
• Establish a relationship with the Clients, whereby the K.A.M. becomes intimately familiar with the Security Service requirements of each Client
• Ensures that all Security Services personnel are operating and performing their duties according to the Site Job Description
• Lead and manage the on-site training and recruitment functions of Security Services personnel to ensure that the Clients operational needs are met
• Attend monthly Client meetings and provide security solutions that are Site specific to the Client for consideration, so as to ensure excellent service delivery
• Attend regular Operations meetings with Senior Management Teams
• Implement effective controls and monitoring Processes
• Participate in site Investigations and report on findings
• Carry out site surveys and compile reports for Clients

MINIMUM REQUIREMENTS:

• PSIRA Grade B Registered
• Matric Certified
• Solid Computer Proficiency
• Driver’s License Code 08 and own reliable vehicle
• Risk Assessment and Site Survey experience
• Strong background of Health and Safety environment
• Firearm Competency (Handgun, Rifle. Shotgun) will be advantageous
• Security Management Qualification will be advantageous
• SHEQ Qualification will be an advantageous
• 5-10 years of direct Management experience in the Security Industry
• Knowledge of the Security Industry regulations including Operational and Client requirements

COMPETENCIES:

• Excellent People Management skills
• Proven negotiation and influencing skills
• Excellent verbal and written communication skills
• Demonstrated commitment to high ethical standards within a diverse workplace
• Strong commitment to service and quality standards as well as Client Satisfaction
• Demonstrated experience in coaching, motivating, developing and leading a professional Team
• Demonstrated leadership and vision in managing staff groups and major projects
• Flexible and collaborative work style including commitment to get required output and resoling operational problems timeously

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