Key Accounts Manager

SUMMARY:
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POSITION INFO:

1. Key Performance Indicators:

Customer Service

• Measure & Improve Customer Service levels and Customer Satisfaction for all Linehaul clients incl all new clients.
• Establish productive, professional relationships with key personnel in assigned customer accounts.
• Forms part of the team around solution development efforts that best addresses customer''s needs, coordinating with Linehaul Ops, X Dock/Secondary networks, Commercial & any other related support functions.
• Setting up and ensuring clear communication channels exist between, Internal as well as external stakeholders.
• Manage all aspects of clients - Key Accounts. ensure customer stats are prepared and updated as required.
• Conduct regular customer visits and provide updates and reports as required.
• Manage and maintain customer relationships as best as possible and as mandated by Exec.

KPI''s

• KPI achievement to be inline & exceed customer targets.
• Daily monitoring of KPI activities by key account, and formally address non conformance
• KPI packs to be developed and maintained for all customers, this will include details such as number of loads, routes, loading/offloading times, supply vs ordered, on time supply, TAT etc.
• KPI Packs to be standardised and relevant info shared daily, weekly & monthly. This will include info sharing at the weekly profit plan meetings.
• KPI''s to be maintained at targets defined by the customers. Plans to be put into place should KPI''s be off target.
• Continuous improvement to improve status of KPI''s
• Driver, Truck productivity reporting & improvement in collaboration with linehaul operational management team
• Reporting on performance of drivers, trucks.
• These will need to be transitioned to the BI Tool & will monitor and reporting on Plato and fleet vision discipline.

Business Development

• Participate in canvasing clients and developing the customer development playbook
• Onboarding new clients & ad hoc clients
• Assisting in finding ad hoc linehaul opportunities.
• Seek 4pl opportunities and manage customers and suppliers

Billing & Delivery Notes

• Assist finance in ensuring billing completeness. Check against contract.
• Accurate log of all relevant information to be recorded and provided to finance to bill standing time, overtime, cancellations etc. by customer.
• Oversight of Delivery notes team
• Any other duties and ad-hoc
• ISO 9001-2015 knowledge &

2. Competencies:

• Must be able to work under pressure,
• Dynamic, innovative and structured individual,
• Excellent written and verbal communicational skills,
• Excellent Telephone etiquette
• Professional, hardworking, fast learning individual,
• Microsoft Office
• Ability to work within a
• Advanced level of Microsoft excel, statistics preparation & analytical reporting.

3. Qualifications:

• Grade 12,

• Minimum of 4-5 years’ experience in a similar role within the logistics industry at management level,
• Relevant tertiary qualification or studying towards one essential,