Key Account Manager

This role is key to engaging CEs, building relationships and influencing CEs to open opportunities with clients, pro-actively seek out New Business opportunities.
Developing relationships with key stakeholders to drive Internal Collaboration by identify new opportunities
for:
New brokers, Automotive, Sponsors, Associations – Professional, Trade and Sports, New Schemes – Restaurant Franchisees

 

Personal Lines: 

- Manage existing client base
- Identify existing clients and conduct desktop analysis and research to understand client profile, industry etc. to identify opportunities for  Conversion of opportunities into sales
1. Developing a solid and trusting relationship between major key clients and company
2. Resolving key client issues and complaints
3. Developing a complete understanding of key account needs
4. Anticipating key account changes and improvements
5. Managing communications between key clients and internal teams
6. Managing account team assigned to each client
7. Strategic planning to improve client results
8. Negotiating contracts with the client and establishing a timeline of performance
9. Establishing and overseeing internal budgets with the company and external budgets with the client
10. Working with design, sales team, creative, advertising, logistics, managers, marketing, and team
members from other departments dedicated to the same client account to ensure the highest quality
of materials are being produced and all client needs met
11. Collaborating with the sales team to maximize profit by up-selling or cross-selling
12. Planning and presenting reports on account progress, goals, and quarterly initiatives to share with
team members, stakeholders, and possible use in future case studies or company training
13. Meeting all client needs and deliverables according to proposed timelines
14. Analyzing client data to provide customer relationship management
15. Expanding relationships and bringing in new clients
16. Cross sell opportunities:
 Ensure all products and services available within business are marketed to the client as
appropriate

 

17. Fostering of sound working relationships with other functional business units.
18. Familiarity and compliance with all company policies, statutory and regulatory requirements.
19. Develops routine and effective sales proposals and sales presentations for prospect accounts.
20. Closes routine sales deals by negotiating values and basic pricing structures to best serve both the
business and client needs
21. Helps with conducting thorough due diligence research leveraging various resources and channels
of information to identify or understand prospect accounts or target sales expansion opportunities.