Junior and Intermediate Helpdesk Engineer

SUMMARY:
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POSITION INFO:

My client based in Parktown is looking for Intermediate Helpdesk Engineers to join their team, serving as the 1st point of contact for customers seeking technical assistance of the phone or email.

Outputs:

• Technical knowledge of computers, operating systems and widely used computer applications
• Ability to troubleshoot to determine the best solution based on a problem presented by a user.
• Ability to build, configure and repair computer hardware and other devices
• Ability to learn and support third party applications
• Installation and configuration processes
• Administrative Process

Requirements:

• 1 to 5 years’ experience as a Helpdesk Engineer or similar role
• A+ (Essential)
• Microsoft Certified Solutions Expert (MCSE)(Essential)
• Tech, B.Com or B.Sc. Computer Science or Information Systems or B.Eng (Advantageous)

Personality Traits:

• Team Player
• Customer Champion
• Consultant
• Solution Orientated
• Relationship builder
• Problem Owner

Skills:

• Knowledge of computer hardware, operating systems and Microsoft Office Applications
• Helpful nature with the ability to communicate with clients in a professional manner
• Ability to understand and resolve problems
• Microsoft Office
• Microsoft Operating Systems