Junior Warranty Administrator

SUMMARY:
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POSITION INFO:

Job requirements

• Grade 12Â
• 3+ years Automotive/Commercial experience
• 3 years of experience in managing Warranty process from beginning to end
• 3 years in Monitoring the Branch/Dealers Corrective action with a Warranty repair to ensure all repairs are within the industry standard

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Job description

• Adjudication of all Regional Warranty submissions, from your appointed Branch/Dealer
• Manage Warranty process from beginning to end, within the targeted timeframe
• Management of Warranty queries from your Appointed Branch/Dealer, and assistance in said queries should it be necessary. Monitor accuracy of all Warranty claims and required picture proof received Monitor accuracy of all Labour rates and Parts prices on all claims received
• Monitor the Branch/Dealers Corrective action with a Warranty repair to ensure all repairs are within the industry standard. (Complaint, Cause, and Correction) Claim back from Engine and Chassis suppliers, to ensure product improvement, and to ensure supplier is liable for their individual product failure Keep track of all Mayor Component failures to Recondition said parts to optimise time limits and ensure customer satisfaction
• Take ownership of all monthly supplier claim backs, and daily claim submissions from dedicated Branch/Dealer
• Liaise with Warranty Supervisor, and National Aftersales Manager about all problematic claims or queries
• Be available when necessary to conduct Branch/Dealer Warranty audits or training
• Develop action plans, and communicate said plans with Management for implementation
• Development and upkeep of Warranty daily reports
• Ensure that Approvals and Rejections are send through to Branch/Dealer with Financial settlements, and proof of said settlements
• Ensure that all Health and Safety rules, and Warranty Policies and Procedures are always adhered to. Proper adherence to company policies, procedures, and company assets

NB! This job is now closed. You can apply for other jobs by uploading your CV.