Junior Terminal Automation Solution Support Consultant (12 months F.T.C)

SUMMARY:
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POSITION INFO:

Our client is seeking a Junior Terminal Automation Solution Support Consultant to provide support with the Fuel industry software and hardware solutions, based on industry and best practice requirements. The role will also develop to include various terminal automation project implementations.

Role Requirements
• Deliver support service to quality standards and contractual obligations across multiple clients (e.g. client SLAs, project milestones)
• Act as resource for terminal automation project implementations

Role Responsibilities
• Work in a support desk team providing support to global and local oil & gas companies covering multiple time zones.
• Train key or end users on software solutions
• Support the installation and configuration of Software Applications

Education & Qualification

• IT Diploma/Degree
• ITIL certification advantageous
• Microsoft MSCE/MCP/MSDE advantageous

Relevant Experience

• 1-2 years relevant experience in customer support
• Some software development and report writing skills will be an advantage.
• Documentation and report writing. Crystal reports writing an added advantage

 

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