Junior Support Engineer

 

Recruiter:

Data Centrix

Job Ref:

JHB005967/Kono

Date posted:

Tuesday, June 21, 2022

Location:

Capetown, South Africa


SUMMARY:
Great permanent career opportunity for a Junior Support Engineer who has completed an internship.  Join the Datacentrix Service Desk In Cape Town.  Secure your future and become part of our team.

JOB DESCRIPTION:

Critical Requirements - Skills,  Experience & Qualifications
  • Matric or Grade 12 Essential
  • A+ and N+ / MCSE
  • Supplier Service Qualifications relevant to role/customer environment
  • At least one-year computing support experience
Primary Role Accountabilities
  • Perform 1st line support for end-user computing incidents and service requests assigned via the customer or Datacentrix Service Desks, deskside or remotely as may be needed, maintaining delivery within agreed service levels
  • Follow escalation procedures defined where further levels of support are required, or SLA is under threat and assistance is required to ensure resolution within SLA
  • Preventative maintenance (Endpoint Patch management) according to patching schedule and approved tasks
  • Remediate issues identified by audit and monthly reporting
  • Ensure adherence to all customer and internal policies, procedures, and standards
  • Provide assistance in performing IT asset stock-takes and asset inventory reviews
  • Adhere to controls relating to IT stock, stockrooms, and workshop environments
  • Perform research and continued effort towards education for the purpose of improving knowledge- and experience-levels in the products/systems supported by the company
  • Ensure that all tickets assigned are updated regularly (at least daily, and immediately on resolution) on the ITSM System in use
  • Ensure that complete and accurate resolution descriptions are captured for each ticket
  • Professionally respond to and resolve/fulfill all incidents and service requests assigned
  • Remain courteous, tactful, honest, and professional in all communication and interactions with customers and other parties
  • Regularly update the Service Desk and all customers with progress information and estimated times to completion
  • Regularly follow up on outstanding queries with other entities who are involved with specific requests
  • Adhere to and comply with all commitments made
  • Remain calm and collected in adverse situations
  • Be alert to deteriorating customer service within the environment and intervene directly or by escalation.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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