Junior Support Engineer

Recruiter:

Data Centrix

Job Ref:

JHB005967/Kono

Date posted:

Tuesday, June 21, 2022

Location:

Capetown, South Africa

SUMMARY:
Great permanent career opportunity for a Junior Support Engineer who has completed an internship. Join the Datacentrix Service Desk In Cape Town. Secure your future and become part of our team.

JOB DESCRIPTION:

Critical Requirements - Skills, Experience & Qualifications

Matric or Grade 12 Essential
A+ and N+ / MCSE
Supplier Service Qualifications relevant to role/customer environment
At least one-year computing support experience

Primary Role Accountabilities

Perform 1st line support for end-user computing incidents and service requests assigned via the customer or Datacentrix Service Desks, deskside or remotely as may be needed, maintaining delivery within agreed service levels
Follow escalation procedures defined where further levels of support are required, or SLA is under threat and assistance is required to ensure resolution within SLA
Preventative maintenance (Endpoint Patch management) according to patching schedule and approved tasks
Remediate issues identified by audit and monthly reporting
Ensure adherence to all customer and internal policies, procedures, and standards
Provide assistance in performing IT asset stock-takes and asset inventory reviews
Adhere to controls relating to IT stock, stockrooms, and workshop environments
Perform research and continued effort towards education for the purpose of improving knowledge- and experience-levels in the products/systems supported by the company
Ensure that all tickets assigned are updated regularly (at least daily, and immediately on resolution) on the ITSM System in use
Ensure that complete and accurate resolution descriptions are captured for each ticket
Professionally respond to and resolve/fulfill all incidents and service requests assigned
Remain courteous, tactful, honest, and professional in all communication and interactions with customers and other parties
Regularly update the Service Desk and all customers with progress information and estimated times to completion
Regularly follow up on outstanding queries with other entities who are involved with specific requests
Adhere to and comply with all commitments made
Remain calm and collected in adverse situations
Be alert to deteriorating customer service within the environment and intervene directly or by escalation.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Junior System Support Engineer
Location: Capetown
Salary: relative to experience and level of role
time to gain more experience
13 days ago

Junior Trade Support
Location: Stellenbosch
Salary: MR Monthly
Our client in the Agriculture sector is urgently looking to employ an experienced junior Export Sales Coordinator / junior Trade support Administrator at their organization
8 days ago

Junior IT Support
Location: Sea Point
Salary: Monthly
Ultra Luxury Hotel opening in Sea Point is looking for an junior IT support. The suitable candidate will be responsible for the maintenance, support, and smooth operation of all information technology systems and infrastructure. This role ensures that all hotel systems from PMS to guest Wi-Fi are reliable, secure, and functioning to the highest standard to support an uninterrupted luxury...
67 days ago

DevOPs Engineer
Location: Cape Town
Salary:
ð Hiring: On-Prem DevOps engineerOur client is seeking an experienced DevOps engineer to join a dynamic IT Infrastructure team. This role is ideal for someone with a strong background in CI/CD pipeline development, automation, infrastructure management, and cloud technologies. You will work closely with development and infrastructure teams to build, optimise, and maintain secure and scalable so...
8 days ago

Senior Embedded Systems Engineer
Location: Cape Town
Salary: 780 000 Annually
We are seeking an experienced Senior Embedded Systems engineer to lead complex embedded projects, solve challenging technical problems, and mentor engineering teams. This role offers the opportunity to drive system performance, reliability, and innovation in a fast-paced engineering environment.
11 days ago

Junior / Graduate Combustion Engineer (Field Service) - Cape Town – Salary Market related
Location: Capetown
Salary: Market-related
Whether you are a recent graduate looking for a company that values mentorship and long-term career growth, or a junior professional with a few years of experience under your belt, this role offers incredible exposure.
12 days ago

Junior Electrical Engineer
Location: Cape Town
Salary:
We are seeking a motivated junior Automation engineer to join our engineering team. The successful candidate will assist in the design, development, testing, commissioning, and maintenance of industrial automation systems. This role offers an excellent opportunity to gain hands-on experience with PLCs, SCADA systems, instrumentation, industrial networks, and process control technologies
14 days ago

Senior Frontend Software Engineer
Location: Cape Town
Salary:
19 days ago

Senior Backend Software Engineer
Location: Cape Town
Salary:
19 days ago

Networking Managed Services Engineer
Location: Cape Town
Salary:
The Networking Managed Services engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems.Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high lev...
20 days ago

Junior Support Engineer

Similar jobs you might be interested in:

Create a free job alert for Junior Support Engineer in Capetown

Jobseekers

Recruiter

General