Junior Support Engineer

Recruiter:

Data Centrix

Job Ref:

JHB005967/Kono

Date posted:

Tuesday, June 21, 2022

Location:

Capetown, South Africa

SUMMARY:
Great permanent career opportunity for a Junior Support Engineer who has completed an internship. Join the Datacentrix Service Desk In Cape Town. Secure your future and become part of our team.

JOB DESCRIPTION:

Critical Requirements - Skills, Experience & Qualifications

Matric or Grade 12 Essential
A+ and N+ / MCSE
Supplier Service Qualifications relevant to role/customer environment
At least one-year computing support experience

Primary Role Accountabilities

Perform 1st line support for end-user computing incidents and service requests assigned via the customer or Datacentrix Service Desks, deskside or remotely as may be needed, maintaining delivery within agreed service levels
Follow escalation procedures defined where further levels of support are required, or SLA is under threat and assistance is required to ensure resolution within SLA
Preventative maintenance (Endpoint Patch management) according to patching schedule and approved tasks
Remediate issues identified by audit and monthly reporting
Ensure adherence to all customer and internal policies, procedures, and standards
Provide assistance in performing IT asset stock-takes and asset inventory reviews
Adhere to controls relating to IT stock, stockrooms, and workshop environments
Perform research and continued effort towards education for the purpose of improving knowledge- and experience-levels in the products/systems supported by the company
Ensure that all tickets assigned are updated regularly (at least daily, and immediately on resolution) on the ITSM System in use
Ensure that complete and accurate resolution descriptions are captured for each ticket
Professionally respond to and resolve/fulfill all incidents and service requests assigned
Remain courteous, tactful, honest, and professional in all communication and interactions with customers and other parties
Regularly update the Service Desk and all customers with progress information and estimated times to completion
Regularly follow up on outstanding queries with other entities who are involved with specific requests
Adhere to and comply with all commitments made
Remain calm and collected in adverse situations
Be alert to deteriorating customer service within the environment and intervene directly or by escalation.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Junior Systems Support Engineer
Location: Cape Town
Salary:
ðCentury City, CPT | Office-based | Permanentð° Market related salary, depending on your skills and experience Unlock your IT career potential with one of South Africa’s leading technology solutions providers.We are looking for a driven and service-oriented junior System support engineer to join our client’s Cape Town team. If you're passionate about troubleshooting, eager to...
14 days ago

Junior Transaction Analyst - Middle Office Support
Location: Capetown
Salary: Negotiable
Exciting opportunity in the Southern Suburbs of Cape Town. Our finance recruitment team is looking for a MIddle Office support analyst to join a dynamic deal making team.
26 days ago

Senior Data Engineer
Location: Cape Town
Salary:
5 days ago

Engineer, Cape Town
Location: Blackheath
Salary:
8 days ago

RPA (UiPath) Engineer
Location: Cape Town
Salary:
12 days ago

Junior DevOps Engineer
Location: Cape Town
Salary:
We are seeking a junior DevOps engineer who will support the development and operations teams by helping to build, maintain, and optimize our infrastructure and deployment pipelines. This is a permanent position based in Cape Town.
13 days ago

Multi-Disciplinary Project Manager
Location: Century City
Salary: 50000 Monthly
Our client is looking for a Multi-Disciplinary Project Manager to join their dynamic team in Cape Town.The Project Manager will report directly to the Senior Project Manager and will be responsible for the planning, execution, and delivery of medium to large-scale infrastructure projects.
13 days ago

Senior Mechanical Design engineer
Location: Cape Town
Salary:
We are seeking an experienced Senior Mechanical Design engineer with a strong background in composite materials and advanced manufacturing. In this role, you will lead the design and development of high-performance composite components and structures, ensuring innovative, lightweight, and robust solutions across our product portfolio.
13 days ago

Junior Hardware Engineer
Location: Cape Town
Salary:
We are looking for a motivated and technically curious junior Electronic Hardware engineer to join our growing engineering team. This role is perfect for someone who enjoys hands-on hardware development, problem-solving, and learning from experienced engineers while contributing to real product designs from day one.
16 days ago

Tech Lead (Systems Engineer) - (CONTRACT)
Location: Cape Town
Salary:
19 days ago

Junior Support Engineer

Similar jobs you might be interested in:

Create a free job alert for Junior Support Engineer in Capetown

Jobseekers

Recruiter

General