Junior Service Designer - (CONTRACT)

SUMMARY:
-

POSITION INFO:

About:

Service design is at the heart of the design process within the company’s CX team. The company is looking for Service Designer to join their diverse and passionate team of strategic, empathetic thinkers who envision and craft services based on deep understanding of customer needs. The Service Designer contributes to activities on projects, including workshops, creative brainstorms, and service definition. This is your opportunity to be part of a team that is creating positive impact for the clients and the world by creating services that make a difference.

• A solid understanding and demonstration of user-centered design principles
• The ability to design user interfaces for large and complex systems of interactions, with
• specific reference to navigation and information architecture and content for the best user
• experience
• The capability and enthusiasm to solving design challenges that address both customer needs
• and the client’s business objectives.
• Create new design concepts through wire-framing, journey mapping and prototypes to convey
• functionality and conceptual ideas
• They will be required to attend regular project meetings with stakeholders where you will
• confidently present and review proposed solutions and discuss how the project is progressing.
• It is important that the designer plays an active role in these meetings, confidently
• contributing to discussions - explaining design decisions persuasively and challenging
• assumptions constructively

Requirements:

• At least 2-year experience working experience in UX concepts and have the ability in UX Design
• Must have experience building user journeys
• Must have experience taking on work completed by others & “finishing them off” (Ability to
• stick within the original vision)
• Must have expert proficiency in design tools and software
• Must have experience building prototypes & concepts (low fidelity & high fidelity)
• Must have experience working as the only designer on a project
• Must be familiar with user testing/research (observation, facilitation and analysis) and feedback
• management
• Design thinking theoretical qualification preferred
• Design thinking implementation experience preferred
• Product/Service design experience preferred
• Takes accountability & focuses on execution more than theoretical design
• Can take criticism and direction, but also self-critic and self-manage
• Can work within brand CI & understands when & where to push for creative freedom
• Gets on well with others (Doesn’t need to be besties, but just personable)
• Must have experience doing visual design and an eye for detail
• Must have a problem-solving aptitude. Solve creatively and effectively
• Must be familiar with interaction design and information architecture
• Understanding of Agile principles and methodologies
• Ability to present designs, flows and proposed solutions to various stakeholders
• Ability to brief and work with developers
• Translate high level requirements into interaction flows and artifacts
• Creation of storyboards, process flows, user flows and prototyping to effectively communicate
• interaction and design ideas
• Establish and promote design guidelines, best practices and standards
• Must be able to execute on the business strategy
• Must be able to solve for different channel experiences and consider all user journeys and
• touchpoints
• Must be able to align the business needs along with a customer’s needs
• Must be an advocate for the customer journey and experience
• Good communication skills

Kindly regard your application as unsuccessful if you have not heard from the agency within 2 weeks.

NB! This job is now closed. You can apply for other jobs by uploading your CV.