Junior Service Delivery Manager

Recruiter:

Boardroom Appointments

Job Ref:

JHB004653/ADM

Date posted:

Monday, December 5, 2022

Location:

Johannesburg, South Africa

Salary:

Negotiable Annually

SUMMARY:

Job Description

edit

Job purpose:
Our Service Delivery Managers are professional Technical Services Managers responsible for co-coordinating the delivery of services into our customer. The SDM plays a vital role in creating long-term healthy service provider - customer relationships, acting as the bridge between the client and our operational delivery teams. The key responsibility of the Service Delivery Manager is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.

JOB DESCRIPTION:

Requirements:

Maintain high performing service application support
Monitor, control and support service delivery - ensuring systems, methodologies and procedures are in place and followed
Manage onsite and remote Operations
Manage the execution of Incident, Change and Problem Management (incl. trend analysis and reporting)
Escalation Management and Resolution
Continuous Service Improvement
Resource Management (mentoring, and input into: recruitment, target setting and performance assessment)
Monitor and manage delivery from any supporting 3rd party contractors / vendors
Attendance of Services and Management Meetings
Prepare, review and present monthly (SLA) report
Removing all obstacles to customer satisfaction and/or financial performance
Support the account management team through:
Relationship building between the Customer (Customer Centricity and New Opportunities for Improvements)
Strategic Support and Growth of the Services delivered to the Customer

Qualifications

Bachelors Degree in Management, Marketing, Human Resources or similar related field required
Must have demonstrated success managing service delivery operations within the healthcare industry
Must have 3+ years of experience in a service delivery role
Advanced Computer skills, experience and knowledge of Microsoft Office Suite required

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Junior Service Technician
Location: Kempton Park
Salary:
Dive into a rewarding career with a forward-thinking company in the water treatment sector! Our client is looking for a passionate service Technician to join their team. If you’re hands-on, eager to learn, and ready to make a splash in a thriving industry, we want to hear from you!
1 day ago

Specialist Developer: Information Technology
Location: Pretoria
Salary: Negotiable
A dynamic and forward-thinking organisation is looking for a Specialist Developer: Information Technology to join their skilled team.
3 days ago

Director of Consulting & Analytics
Location: Johannesburg
Salary: Market related
My client is looking for a Director of Consulting & Analytics. This senior leadership role is within the Sub-Saharan Africa consulting team. The Director will be responsible for delivering strategic, data-driven solutions through a consultative approach, focusing on new product development, customer lifecycle management, digital innovation, and risk. This role also includes driving the gr...
9 days ago

Director of Consulting & Analytics
Location: Johannesburg
Salary: Market related
My client is looking for a Director of Consulting & Analytics. This is a senior leadership role within the Sub-Saharan Africa consulting team. The Director will be responsible for delivering strategic, data-driven solutions through a consultative approach, focusing on new product development, customer lifecycle management, digital innovation, and risk. This role also includes driving the ...
14 days ago

Senior Payroll Administrator
Location: Johannesburg
Salary: 600000 Annually
Take Your Career to the Next Level – Embrace New Opportunities!
24 days ago

Outsourced Payroll Administrator
Location: Johannesburg
Salary: 550 000 Annually
Join my client in delivering excellence in payroll administration!
25 days ago

Director Consultant
Location: Johannesburg
Salary: Market related
My client is looking for a Director of Consulting & Analytics!
25 days ago

Junior Developer
Location: Centurion
Salary:
38 days ago

3107 Solutions Architect
Location: Centurion
Salary: Monthly
A client in the automobile industry is looking for a Solutions Architect (Expert)
60 days ago

LOGISTICS COORDINATOR JUNIOR
Location: Nigel
Salary: MARKET RELATED
LOGISTICS COORDINATOR junior
74 days ago

Junior Service Delivery Manager

Similar jobs you might be interested in:

Create a free job alert for Junior Service Delivery Manager in Johannesburg

Jobseekers

Recruiter

General