Junior IT Support Technician - Roodepoort

A leading publisher in the South African School Book Market located in Roodepoort is looking for a Junior IT Support Technician to join their Team for a period of 12 months.

Requirements:

• Hands-on experience with Windows/Mac OS environments.
• Working knowledge of office automation products and computer peripherals, like printers and scanners.
• Knowledge of network security practices and anti-virus programmes.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills.
• People oriented attitude.
• Excellent Verbal and Written Communication Abilities: Friendly and positive attitude when inter-acting with customers, guests, employees, answering the telephone etc.
• 1 – 2 years of work experience.
• Address issues regarding hardware, software and networking.
• Ask targeted questions to diagnose problems.
• Guide users with simple, step-by-step instructions.
• Conduct remote troubleshooting.
• Test alternative pathways until you resolve an issue.  Customise desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel.
• Follow up with staff to ensure their systems are functional.
• Report customer feedback and potential product requests
• Help create technical documentation and manuals.

Kindly email your CV to  -me.co.za if you meet the requirements.

BEST OF LUCK!!