Junior Dialer Administrator

SUMMARY:
This role is central to managing dialer systems and ensuring campaigns run smoothly and efficiently.

POSITION INFO:

Junior Dialer Administrator
Kickstart your career in contact centre technology and analytics.
Durban (office-based) | R15 000 - R20 000

About Our Client
Our client is a solutions-focused business that empowers contact centres to optimise customer engagement. They value adaptability, teamwork, and innovation, offering employees the chance to build technical expertise in a fast-paced environment.

The Role: Junior Dialer Administrator
This role is central to managing dialer systems and ensuring campaigns run smoothly and efficiently. You''ll be responsible for configuration, monitoring, analytics, and providing first-line support to keep operations running at peak performance.

Key Responsibilities

• 1+ year of experience in IT support, data analytics, or contact centre systems

• Implement and manage daily dialer campaigns

• Monitor performance and adjust strategies to meet KPIs

• Conduct system audits and efficiency checks

• Create reports and provide insights to stakeholders

• Analyse campaign data to identify trends and recommend improvements

• Liaise with IT and vendors to resolve issues

• Document processes and provide client support

About You

• Grade 12 with Mathematics; IT Diploma/Degree preferred

• SQL knowledge and advanced Excel skills

• Familiarity with dialer or contact centre systems is an advantage

• Strong problem-solving and analytical ability

• Excellent written and verbal communication

• Organised, reliable, and able to work shifts (including weekends/public holidays)