SUMMARY:
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POSITION INFO:
Position Overview:
The Junior Bureau Officer will be tasked to manage terminated VBS Practices until all the outstanding accounts have been settled as well as assist with old debtors for new VBS signups. Additionally new Academic Practices will be allocated to the Junior Bureau Officer. Active guidance and upskilling will be provided, enabling the individual to develop their skills, grow in confidence and ultimately integrate into our established teams as they reach key milestones and as vacancies arise.
Essential Job Functions:
- Reconciliation of receipts and payments onto the VeriClaim system within two working days from receiving the documentation from all allocated Practices.
- Obtaining funder remittances on regular basis from scheme websites.
- Sending monthly statements via VeriClaim system to the patients, in accordance with each Practice’s requirements.
- Regular follow up with medical aids and patients on patient liable outstanding balances – Follow Credit Control Cycle SOP and monthly Action Plan.
- Professional & efficient handling of telephonic and e-mail account enquiries from patients, Practices and funds.
- Effective management of each allocated Practice’s age analysis to limit bad debt to within acceptable norms.
- Ensure all Practice policies and procedures are maintained & adhered to.
- Provide relevant & constant feedback (as per requirement of each Practice) to each Practice via system notes, emails & telephone calls.
- Keep the Bureau Team Leader, In Field and Sales Consultants informed of all sensitive Practice or procedural issues.
- Report any VeriClaim technical and functional related issues to Team Leader to load tickets.
- Maintain a current working knowledge of all healthcare related issues and regulations and of the VeriClaim system.
- Registering Bureau Practices on Medical Aid websites.
Skills and Functional Requirements:
- Matric certification.
- 2 years’ working experience, specifically working with Outlook, Word and Excel office package.
- Effective communication skills verbal and written.
- Organization and time management skills.
- Basic telephone and email etiquette.
- Deadline focused.
- Analytical thinker.
- Customer focused & ability to build and maintain good relationships with clients.
- Problem solving ability.
- Knowledge of credit control processes will be beneficial.
- Knowledge of the Private Medical Aid industry will be beneficial.
NOTE: This role specification is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organisation.
