Junior Applications Engineer (mechanical engineer)

SUMMARY:
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POSITION INFO:

Responsibilities:

• Providing fast and effective support to our clients via phone calls, emails, TeamViewer or on-site
• Support function in allocated specialized fields within the SW package
• Presenting of various training courses as allocated to each AE
• Providing demonstrations and technical insight into the various software packages to assist the sales team during the sales process
• Review customers'' technical needs and assists higher level engineers in developing service solutions to meet these needs
• Monitoring existing systems and recommending improvement
• Sharpen your knowledge on SW with its most recent functions and features
• Improving your knowledge through training and the certification program
• Assist with presentations/demonstrations at webinars/seminars/hands-on training and the launch events
• Conducting implementations for customers on any of the SW products
• Assist with the delivery of products to clients and ensure the customer is aware of the support we provide
• Fishing for potential leads when talking to customers
• Assist customers with consultation work if they do not have the knowledge or a license of a specific product
• Trouble shoot customer issues and provide all test results and findings to SOLIDWORKS in a professional manner so that this information can be used by developers to enhance the product
• Be the link between customer and SOLIDWORKS

Position Requirements:

Formal Education & Certification

• BTech Mechanical Engineering, BSc Mechanical Engineering, BEng Mechanical Engineering

Knowledge & Experience

• Customer care
• Understanding of SolidWorks or similar software
• Knowledge/Experience with SolidWorks

Personal Attributes

• Excellent communication skills
• Eager to learn

NB! This job is now closed. You can apply for other jobs by uploading your CV.