Junior Applications Engineer - SW - Durban

SUMMARY:
Graduated Applications Engineer - Durban, KZN (SW)

POSITION INFO:
Our Client in the Software Industry is looking to employ a newly Graduated Applications Engineer based in Durban, KZN

Minimum requirements:

• Providing fast and effective support to clients via phone calls, emails, TeamViewer /or on site
• Graduated Applications Engineer - Technical
• Support function in allocated specialized fields within the software package
• Presenting of various training courses as allocated to each Applications Engineer
• Providing demonstrations / technical insight into the various software packages to assist the sales team during the sales process
• Review customers'' technical needs / assists higher level engineers in developing service solutions to meet these needs
• Monitoring existing systems and recommending improvement
• Sharpen your knowledge on the software with its most recent functions and features
• Improving your knowledge through training and the certification program
• Assist with presentations/demonstrations at webinars/seminars/hands-on training and the launch events
• Conducting implementations for customers on any of the SW products
• Assist with the delivery of products to clients and ensure the customer is aware of the Company and the support they provide
• Fishing for potential leads when talking to customers
• Assist customers with consultation work if they do not have the knowledge or a license of a specific product
• Trouble shoot customer issues / provide all test results / findings in a professional manner so that this information can be used by developers to enhance the product
• Be the link between customer and Company products

NB! This job is now closed. You can apply for other jobs by uploading your CV.