Junior Application Support Consultant

SUMMARY:
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POSITION INFO:

An IT Services company, with their head office based in East London, is requiring a Junior Application Support consultant to provide system and business support to our client base in the Automotive Parts industry.

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Minimum requirements:Â

• BCom or relevant degree in Information Systems
• Knowledge and prior experience in accounting systems is highly recommended
• Knowledge of databases and application development environments
• Minimum of 1-year experience in a similar position
• Analytical and problem-solving skills
• Exceptional communication and people skills
• Valid Driver’s Licence
• Willingness to travel nationally when required

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Responsibilities:

• Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market
• Deconstruct client issues and analyse the various solutions in all regions, via various communication channels
• Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
• Select and explain the best solution to solving the client’s query, whether it be general system usage or higher-level queries
• Render functional support to the customer via telephonic, email, Skype and Team Viewer
• Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls
• Note: this is NOT a technical IT/hardware support role. It IS an ERP / Application / Business Support role

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NB! This job is now closed. You can apply for other jobs by uploading your CV.