Junior Administrator/Receptionist

SUMMARY:
Our client, a well-established Training Academy is looking to appoint a friendly professional individual to be the face of the business.

POSITION INFO:

Broad areas of responsibility are:

• Front office reception duties.
• Administration.
• Quality control.

This role will suit a Ballito area resident and you must essentially have your own transport.

Detailed Duties:

• Frontline reception duties - answer phoned and take messages.
• New queries and current learner qualifies & learner cancellations - be able to answer all queries from new learners and from existing learners.  Control the learner cancellation process.
• Capture and record administration - release orders on the online platform, control staff birthdays, stocktakes.
• Quality control - check learner files and related work against a check-list, liaise with the learner for amendments where required, report to HOD.  Liaise with Assessors and Moderators.  Update monthly SLA report which is an agency report on their learners progress.
• Assist with online sales, learner reports, agency assessments, lead capturing/distribution/tracking as well as immediate sales assistance.
• Manage complaints.
• Event control - plan lectures, manage events calendar, liaise with learners.
• Course material alignment - align and format learning material, check grammar and ensure that the course legislation is current, general administrative duties
• Able to format Word documents, align Powerpoint presentations and photographs therein - strong Word and Powerpoint skills.
• Must be able to start immediately (neg).

Competencies:

• Must have a friendly professional demeanour. 
• Must have a pleasant, happy and engaging voice.
• Empathy, patience and firm.
• Must be systematic, take responsibility.
• Must be methodical, precise, take orders from management, good liaison with learners and good writing skills.

NB! This job is now closed. You can apply for other jobs by uploading your CV.