The primary roles and objectives of the IT Engineer are:
• Rollout of IT initiatives and support business initiatives within the Mauritius Office and possibly other
offices within the Africa region.
• Provide operational IT support to all end users in the Mauritius Office
• Maintain the architecture, availability, reliability, performance, monitoring, support and security of the
critical Wintel and Telecommunications infrastructure in the Mauritius Office
C. Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)
• Proactively ensure that only authorized staff accesses to the company’s systems and networks
• Ensure appropriate Business Continuity and Disaster Recovery arrangements are in place for IT
facilities
• Provide recommendations and supports to help the management to reach its business and
productivity targets.
• Implement projects according to project plans and work closely with corporate and regional PMOs
• Provide infrastructure support to local and regional users where necessary.
• Works with hardware/software vendors, define requirements and supporting plans to meet the
agreed service level.
• At management requests provide up-to date information on the current project status.
• Manage/Monitor and troubleshoot a backend IT services, with a strong focus on end user
infrastructure
• Provide first and second line support WAN/VPN/Voice Net and first line support for Corp.
Applications and end-users support.
• Continuously search for new ways to improve technology deployments and service improvements
in the Mauritius Office
• Keep all internal IT processes & procedures fully documented and safe.
• Assist in supporting the needs/issues/requests of end users based in the Mauritius Office
• Ensure that criteria on audits with a technology element are fully met in accordance with Corporate
IT standards and requirements
• Provide end user infrastructure support to all IT staff within the Mauritius Office
• Perform yearly technology audits and make refresh recommendations prior to budget planning for
Mauritius end user devices, including mobile equipment.
• Required to work after hours (Standby) and on projects that requires after hours work.
• Managing enterprise scale Active Directory and Exchange infrastructure.
• Ensure all backup systems are successful with regular testing and reports documented.
Occupational Health & Safety Responsibilities
• Participate in the development and maintenance of a safe and healthy workplace.
• Undertake all mandatory OH&S training as required.
• Comply with any reasonable instructions, policies, procedures, or safe work practices given by
the company in adhering to safe work procedures.
• Co-operate with management in its fulfilment of its legislative obligations.
• Take reasonable care to ensure their own health and safety and the safety of others.
• To report any injury, hazard, or illness as soon as possible to their supervisor.
Required Skills and Knowledge
• Mandatory technical skills: Administering Win 7 and newer, Office 365, One Drive and other M365
Cloud based applications, Exchange, DHCP, DNS servers.
• Experience working with switches and routers, Dell servers and workstations.
• Knowledge of TCP/IP stack and MS office application suite.
• Knowledge of WAN technologies.
• Basic understanding of PBX and VOIP technologies.
• WANs, LANs, VLANs and other Telecommunications infrastructures essential.
• 2 Year or more knowledge and practical experience of backup administration on Symantec Backup
Exec and VEEAM
• 2 Year or more knowledge and practical experience in configuration and management of Dell and HP
servers.
• 2 Year or more knowledge and practical experience on latest Microsoft Windows end user and server
operating systems.
• Knowledge and practical experience in other emerging technologies such as VMWare, Hyper-V, EMC
SANs a plus
• Knowledge of Cisco routing is a plus.
Required Competencies
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external
customers; gets first-hand customer information and uses it for improvements in products and services;
acts with customers in mind; establishes and maintains effective relationships with customers and gains
their trust and respect.
• Listening - Practices attentive and active listening; has the patience to hear people out; can accurately
restate the opinions of others even if he/she disagrees.
• Priority Setting - Spends his/her time and the time of others on what’s important; quickly zeros in on the
critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a
goal; eliminates roadblocks; creates focus.
• Problem solving - Uses rigorous logic and methods to solve difficult problems with effective solutions;
probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks
beyond the obvious and doesn’t stop at the first answers.
• Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good
at learning new industry, company, product, or technical knowledge-like Internet technology; does well
in technical courses and seminars.
Required Work Experience (Brief description of the job-related experience needed to perform the job)
• At least 2 - 3 years of practical work in the field of IT Infrastructure and IT support (at user, system, and
network level)
• Experience of working in a 24/7 emergency call centre environment a distinct advantage
Required Qualifications (Brief description of the educational background needed to perform the job)
• Completed Grade 12
• Higher technical education in the field of IT or electronics
• CCNA/MCSE/MSP a distinct advantage
Required Languages
• English language skills (oral and written) an absolute must.
• French language skills (oral and written) an absolute must.
• Mauritian Creole skills (oral and written) an absolute must.
• Knowledge of an additional language is a significant advantage.
Travel / Rotation Requirements
• Possible visits to African countries will be required
Kindly consider your application unsuccessful should you not be contacted within 7 working days!
Many Thanks
