Japanese speaking Customer Support Advisor

We have an amazing job opportunity for a Japanese speaking Customer Service Associate to join a leading global technology company at their offices in Cape Town, South Africa. This company has been referred to as one of the most influential economic and cultural forces in the world! If you have some customer service experience and are looking for an exciting new challenge with one of the world’s most valuable brands, get in touch today!

Your key job responsibilities as the Japanese speaking Customer Support Advisor in Cape Town, South Africa will include:

• Moderate all customer reviews and respond to email queries
• Meet or exceed quality and productivity goals assigned by management
• Demonstrate clear and polite written and oral communication
• Maintain a positive and professional demeanour and portrays the company in a positive light
• Demonstrate appropriate sense of urgency for reviews moderation and email response and service levels
• Follow company policies and processes in order to process customer requests appropriately
• Demonstrate knowledge and use of departmental resources, policies and procedures
• Use customer service tools in order to provide an accurate response and an exceptional customer experience
• Exceed customer expectations by going above and beyond all other duties as assigned

Requirements for this Japanese speaking Customer Support Advisor job in Cape Town, South Africa:

• Must be fluent in Japanese (speak, read and write). A basic understanding of English will be required
• Matric or equivalent
• 1+ year of relevant customer service experience
• Internet navigation and troubleshooting skills
• Proficiency in Microsoft Outlook and MS Office applications
• Excellent communication skills (spoken and written)
• Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours)
• South African Citizen / Permanent Resident / Holder of legal right to work in South Africa

If you meet the above requirements for this Japanese speaking Customer Support Advisor job in Cape Town, South Africa, we would like to hear from you!