Location: Johannesburg, South Africa
Salary: R108 000
Recruiter: Execuplace Appointments
Summary: Our client a dynamic Employee Benefits Insurance company based in Kempton Park is looking for a Junior Processing Consultant - Group Risk



Job Description

What you’ll be doing if you get the job:

As a member of our team, the primary focus of your role is to track and process all new business applications, maintain medical underwriting database and general administration. You’ll have to keep your finger on the pulse of our internal service level agreement to make sure that we achieve the agreed targets and turnaround times. You’ll work closely with members in our Group Risk team and may also be involved or interact with other internal teams to resolve a process or activity.

Who’ll you report to: You’ll be based within our Processing division at our head office in Sandton, Johannesburg, and you’ll report to our Processing Manager, who is accountable for our Group Risk administration functions.

Your knowledge:

  • Sound business and operational knowledge of insurance industry administrative process
  • Be knowledgeable with the use of the CRM system
  • Good knowledge of the business administration platforms
  • Familiar with compliance processes and procedures in insurance industry
  • Familiar with the business products and their rules and workings


 Your duties will include:

  • Self-administration and self-monitoring of workflow items according to agreed SLA per process
  • To update the pipeline tracker or any other systems/database on a regular basis to ensure up to date with client accounts
  • Assist with enhancing processes and activities
  • Processing forms, instructions, applications etc requested by financial advisers for the processes that you participate in
  • Dealing with queries through to resolution, internally or externally
  • Adhere to all quality standards set per process for the processed that you participate in
  • Ensure that processes are completed within the required SLA
  • Identifying and reporting on service failures and errors
  • Provide clients with the organisations service and product information when required
  • Provide input to the effectiveness and soundness of policies and procedures for the processes that you participate in
  • Ensuring that all correspondences are professional and in line with standards and protocols of the organisation
  • Adherence to the processing area’s processes and activity work instructions
  • Adherence to organisations compliance processes and policies
  • Punctual follow up and feedback on client’s queries


  • MS Office and PC literate
  • Numeracy
  • Accuracy typing skills
  • Excellent verbal and written communication skills
  • Organised and have the right administrative skills
  • You are quality driven
  • You can pay attention to detail as accuracy is important
  • You are able to use effective interpersonal skills to resolve conflict situations
  • You are able to work effectively with others and contribute to team task accomplishment
  • You are able to operate effectively under pressure
  • You are task and deadline orientated
  • You have an analytical mind and above average problem solving techniques
  • You have a strong sense of ownership
  • You have a good time management skills
  • You are proactive and innovative

 Your Qualifications and experience

  • You must have passed grade 12/matric with Maths literacy NFS achievement level 3
  • You must be a graduate from university or Technikon or be studying towards a degree or diploma having completed the first year of studies
  • Beneficial: NQF level 5 accreditation (broad based knowledge of applicable legislation, economic principles and financial services industry)
  • You must have a minimum of 2 years’ experience in group risk administration industry


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