It Support

Recruiter:

Full Circle Selection

Job Ref:

DKF001

Date posted:

Saturday, June 5, 2021

Location:

CapeTown, South Africa

Salary:

120,000

SUMMARY:
Call Center

POSITION INFO:

KEY RESPONSIBILITIES • Answer incoming calls and respond to customer’s emails • Supply First-Line support _ Hardware support • Manage and resolve customer complaints. • Logging and closing calls on call desk system • Continuously update calls logged on call desk system during call life cycle • Continuously update calls logged with the customer during call life-cycle • Identify and escalate issues to supervisors • Provide product and service information to customers • Identify, and resolve customer complaints • Manage large amounts of inbound and outbound calls in a timely manner • Recognize, document, and alert the management team of trends in customer calls • Complete call logs and applicable reports • Other duties as assigned REQUIREMENTS • Matric / Equivalent qualification • Call Centre certification / Qualification • Proficient in relevant computer applications • 1-3 years of experience in a call center environment • Previous experience in a customer support role • Knowledge of customer service practices and principles • Excellent data entry and typing skills • Strong phone and verbal communication skills along with active listening • Customer focus and adaptability to different personality types

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