International Customer Support (must be fluent in Dutch)

Recruiter:

Talent Evolution

Job Ref:

PTA001038/EO

Date posted:

Friday, May 20, 2022

Location:

Pretoria, South Africa

Salary:

R15 000 pm

SUMMARY:
Looking for candidates who are fluent in Dutch (read, write and speak)
Our client has virtual offices and this is a work from home opportunity. Full tools of the trade will be provided
The Customer Representative position includes Client Relationship Management, Contractor on-boarding, User support, Contractor retention optimization, Tele-sales, Document verifications, Records management and any other relevant task allocated by the line manager

JOB DESCRIPTION:

Duties:
Client Relationship Management and Retention

Maintaining constructive contractor company relationships with a focus on client retention and solution utilization
Report on subscriber engagement, risks and health

Portfolio Growth

User needs identification
Product and solution functionality specification identification
Product and solution demonstrations and upselling e.g. Elevating contractor subscriptions, converting subscriptions to basic employer license, conducting functionality demonstrations.

Contractor Portfolio Management

Conducting contractor on-boarding and subscriptions
Provide user support on assigned contractors
Conduct subscription renewal liaison
Manage contractor status

Provide user support (In-bound)

Provide user support for in-bound queries and questions on the ComplyWorks system
Provide basic administrative guidance and or referral to safety file administration partners

Telesales (Out-bound)

Conduct and or participate in telephonic canvassing on generic or new products and features to existing clients and new prospects

System administration

Complete all administrative data capturing on a daily basis (as required)
Maintain accurate client engagement records on in-bound and out-bound activities
Assist with invoice reconciliation on the billing system as required
Assist with language specific translation when required

Requirements:
Must be fluent in Dutch

Qualification

Grade 12 (South Africa) or any similar qualification
End-user application certification
Relevant first degree or diploma in any of the following fields HSE, Logistics,

Experience

Previous support center experience
Performance reporting

Technical Skills

Excellent relevant international language proficiency
Customer Relationship Management
CW system user skills
End-user applications
Report writing skills
Sales skills
Call center skills (telephonic and chat)

Knowledge

Health and Safety (basic understanding)
Contractor management (basic understanding)

Should you not receive a response within 10 working days, please consider your application as unsuccessful

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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