International Customer Support (must be fluent in Dutch)

 

Recruiter:

Talent Evolution

Job Ref:

PTA001038/EO

Date posted:

Friday, May 20, 2022

Location:

Pretoria, South Africa

Salary:

R15 000 pm


SUMMARY:
Looking for candidates who are fluent in Dutch (read, write and speak)
Our client has virtual offices and this is a work from home opportunity.  Full tools of the trade will be provided
The Customer Representative position includes Client Relationship Management, Contractor on-boarding, User support, Contractor retention optimization, Tele-sales, Document verifications, Records management and any other relevant task allocated by the line manager

JOB DESCRIPTION:

Duties:
Client Relationship Management and Retention
  • Maintaining constructive contractor company relationships with a focus on client retention and solution utilization
  • Report on subscriber engagement, risks and health
Portfolio Growth
  • User needs identification
  • Product and solution functionality specification identification
  • Product and solution demonstrations and upselling e.g. Elevating contractor subscriptions, converting subscriptions to basic employer license, conducting functionality demonstrations.
Contractor Portfolio Management
  • Conducting contractor on-boarding and subscriptions
  • Provide user support on assigned contractors
  • Conduct subscription renewal liaison
  • Manage contractor status
Provide user support (In-bound)
  • Provide user support for in-bound queries and questions on the ComplyWorks system
  • Provide basic administrative guidance and or referral to safety file administration partners
Telesales (Out-bound)
  • Conduct and or participate in telephonic canvassing on generic or new products and features to existing clients and new prospects
System administration
  • Complete all administrative data capturing on a daily basis (as required)
  • Maintain accurate client engagement records on in-bound and out-bound activities
  • Assist with invoice reconciliation on the billing system as required
  • Assist with language specific translation when required
Requirements:
Must be fluent in Dutch
 
Qualification
  • Grade 12 (South Africa) or any similar qualification
  • End-user application certification
  • Relevant first degree or diploma in any of the following fields HSE, Logistics,
Experience
  • Previous support center experience
  • Performance reporting
Technical Skills
  • Excellent relevant international language proficiency
  • Customer Relationship Management
  • CW system user skills
  • End-user applications
  • Report writing skills
  • Sales skills
  • Call center skills (telephonic and chat)
 Knowledge
  • Health and Safety (basic understanding)
  • Contractor management (basic understanding)
 
Should you not receive a response within 10 working days, please consider your application as unsuccessful

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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