Internal Sales - Wadeville

Location: Johannesburg, South Africa
Salary: R20 000 - R25 000
Recruiter: Michelle Taylor Recruitment
Job Ref: ISMTR
Summary: Internal Sales position in the Wadeville, Germiston area.

 

 

Job Description

Internal Salesperson, salary dependent on relevant experience R20-25,000 per month.

Experience in the fastener or similar industry would be beneficial.

  • Pursue opportunities for new business.
  • Receive communication from existing and prospective Customers in the form of telephone calls, emails, visits.
  • Service the needs of the company’s existing customers and respond to new sales enquiries to support the activities of the external sales team.
  • Promote sales by differentiation of Company Products and Service – use Technical Department and Quality Department as required.
  • Liaise closely with External Sales, ensuring that there is regular follow up on outstanding quotes and orders.
  • Ensure Customers are fully appraised of all related issues surrounding pricing, products, and delivery and that all correspondence from Customers is responded to timeously.
  • Review outstanding orders and communicate with Customers – ensure that Customers are advised when an order will be overdue.
  • Interact with the Factory and/or Warehouse regarding production progress / stock availability and delivery.
  • Resolve customer complaints by investigating the issue, developing a solution and make recommendations to management or direct to Customer if appropriate.
  • Monitor the quality of Customer service and report problems to External Sales as required.
  • Monitor competition, gather marketplace information on pricing, new and existing products, and delivery lead times.
  • Ensure that Customer information on NAV is complete including all contacts and agreed budgets and pricing categories. 
  • Understand and implement pricing structure as required.
  • Establish stock availability / pricing and submit quotes to Customers.
  • Follow up on quotes submitted to Customers as required.
  • Process Sales Orders.
  • Buy-out stock where necessary, ensuring optimal source and cost.
  • Print Packing Instructions or Picking Slips. 
  • Print dispatch notes and/or invoices if required.
  • Communicate with other departments and Customers as required to ensure that orders are executed correctly.
  • All communication to the Customer is dealt with by the Internal Salesperson.  Any relevant information should be copied to the External Salesperson.
  • Do whatever is required to ensure Customer Satisfaction
  • Assist Directors in general management as required.

 

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