Internal Sales - Technical - bearings

SUMMARY:
Internal Sales

POSITION INFO:

Midrand

To work co-operatively with Customers, Outside Sales, Engineers and other members of the team from accounts to distribution, to grow existing business, create new business and meet or exceed the monthly sales quotas whilst increasing customer satisfaction. To execute all tasks within the given time scales using Sales Force (iSales), Sage Evolution & Microsoft Office, generate quotes and maintain an existing database with precision.

 Attributes

Customer service is key for this position, especially as there is a major drive to increase our service level at present.

Technically minded with attention to detail.

Good Telephonic skills, as well as dealing directly with customers whom visit our offices.

Qualifications

Matric (minimum)

Strong computer skills.

Strong telephones skills.

Previous technical sales with bearings experience. (internal or external sales) 

 Job Description

-           Generate new and repeat sales by providing product and technical
            information in a timely manner.

-           Generate quotations in a timely manner and follow up accordingly.

-           Determine customer requirements and expectations in order to             
             recommend specific products and solutions

-           Recommend alternate products based on cost, availability or
            specifications

-           Accurately process customer transactions such as orders, quotes or
            returns

-           Provide accurate information regarding availability of in-stock items

-           Increase sales and average order size by means of cross-selling, up-
             selling, add-on sales and offering promotional sales items

-           Educate customers about terminology, features and benefits of
             products in order to improve product related sales and customer
             satisfaction

-           Contact customers following sales to ensure ongoing customer
             satisfaction and resolve any complaint

-           Fill requests for catalogues, information or samples

-           Remain current on consumer preferences, changes in local codes and
             product development by attending training''s and trade shows and
           
             keeping abreast of new products that Germany produce and update
             us on

-           Set up and maintain customer files using Sales Force and Pastel

-           Identify trends in customer satisfaction or dissatisfaction

-           Manage time effectively, meet personal goals and work effectively
            with other members of the sales & marketing teams

-           Communicate to the order management and accounts department
             increases and decreases in demand for products

-           Assist in scheduled physical inventory counts

-           Maintain proficiency in using personal computer, data entry terminal
            and other common office equipment and software

-           Follow company policies and procedures

-           Present a professional image at all times to customers, vendors and
             team members

-           Perform other duties as assigned

NB! This job is now closed. You can apply for other jobs by uploading your CV.