Internal Sales Consultant (IT Technician) - Durban

SUMMARY:
Internal Sales Consultant (IT Technician) - Durban

POSITION INFO:

Our client in the ICT Industry based in Durban is looking for an Internal Sales Consultant with an IT Technical Background who will be responsible for handling all sales functions in a proffessional manner, for walk in clients. The suitable candidates should be able to provide quick and efficient service to obtain maximum sales and also focus on customer satisfaction.

Key Responsibilities:

• • Responsible for achieving sales, revenues and profitability targets within the allocated client base or area as defined by Company.
  • Responsible for identifying and developing new clients deemed as suitable for Company within the allocated client base or area.
  • Provide regular feedback and reports as defined by relevant procedures to the responsible Sales Manager on activity within the specified client base or area.
  • Participate in the presentation of potential solutions to clients and negotiate Service Level Agreements in line with company policies, to meet the client’s requirements and expectations.
  • Develop and implement strategic sales plans in the allocated client base or area to accommodate Company objectives, targets, and budgets.
  • Delivers sales presentations, displays, or demonstrates products to clients, by using samples or catalogues while emphasizing salable features.
  • Assisting clients with sales quotes, literature, technical support, marketing material and training.
  • Monitors and evaluates competition activities and products
  • Ensures calendar / CRM system updated with all client contact details and client activities within the branch. This includes details of contact persons, positions held, influence and decision-making level.
  • Ensures effective use of sales tools provided by the Company. These could be marketing, product or business-related tools.
  • Phone regular and prospective customers to solicit orders or talks with customers on sales floor.
  • Provide effective delivery of training within the client base or area.
  • Assist where needed in the preparation of client quotations in line with company procedures and relative Service Level Agreements.
  • Provides immediate feedback to the debtors and finance departments with regards to any change in the client’s status or ownership.
  • Attend trade shows and product launches as scheduled by the company.
  • Work with all Company personnel responsible for the on-going quality service as required by the client – Management team, product managers, technical consultants, sales consultants, counter sales, procurement, warehousing, operations, finance and administration.
  • Ensure procedures with respect to pricing policy, discounts and SLA agreements are adhered to.
  • Attend meetings as stipulated or scheduled by the Company Management team.
  • Solves technical queries on products, by providing either telephonic support or on-site support.
  • Provide after hours support to clients, where necessary.
  • Assists fellow Sales Representatives with the support of their clients during illness, annual leave, or general unavailability.
  • Assists with Stock Takes when necessary

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