Internal Sales

SUMMARY:
Internal Sales - Industrial Pumps

Area: Isando - Gauteng

POSITION INFO:
Job Purpose:
Achieving sales target by selecting the appropriate equipment, by submitting timeous and accurate quotations, processing orders and ensuring delivery of goods to customers in line with customers requirements.

Key Processes: 

• Monitoring emails and telephonic requests for quotations from customers and external sales team.
• Analyzing and selecting suitable equipment in line with technical specifications and customer's requirements 
• Performing required calculations to validate pumps selections 
• Ensuring client receives quotes timeously
• Determining materials and/or product required for quotation purposes, and obtaining relevant pricing and availability 
• Capturing relevant information, such as customers details, product details on ERP system 
• Submitting relevant quotation and additional technical information to the customers or sales representative
• Liaising with line manager in the event of queries 

• Ensuring all relevant information and supporting paperwork is completed prior to capturing on the EPR system
• Checking client account status prior to processing new orders 
• For cash clients, processing Pro-forma invoice and submitting to finance pending clearance of payment 
• Checking availability of ordered products
• Capturing orders on ERP system
• Sending orders documentation to production manager and stores supervisor
• For ordered items not currently in stock, submitting information to purchasing department 
• Sending orders acknowledgement to client 
• Daily checking ERP system to monitor orders status and feedback to client and sales representative 
• Liaising with department manager in the event of delayed orders or issues 
• Submitting all relevant credit note information to line manager for cancelled orders 
• Ensuring  up to date filling of all relevant documentation 
• Costing import quotations 
• Processing company's orders and following up on progress

• Clear and concise communication 
• Being solution - minded 
• Adhering to quality standards 
• Having a Can-do attitude
• Being growth orientated 
• Having passion for the job and company 
• Being respectful towards other employees and clients 
• Maintaining ethical standards 
• Building trust and keeping promises 
• Focusing on client satisfaction
• Team player 
• Flexibility and a willingness to help 
• Emotional stability and self control 
• Friendly, helpful and presentable 
• Being focused and minimizing distractions 

• Matric with Mathematics 
• Engineering qualification preferable 
• 2-3 years Internal sales experience