Intermediate Support Engineer – Sandton

SUMMARY:
Intermediate Support Engineer – Sandton

POSITION INFO:

Intermediate Support Engineer – Sandton

R25 000 CTC

Requirements:

• At least a Matriculation certificate.
• International MCSE or MCSA
• Windows Server 2016 and above advantageous.
• A+, Server+, N+ or similar qualification an advantage.

Duties:

• Install, configure and support all Microsoft desktop and server operating systems.
• Install, configure and support all Microsoft and other application software (desktop and server).
• General hardware installation and troubleshooting (desktop and server).
• General troubleshooting on all IT related equipment.
• Respond to and resolve support calls at customer sites.
• Respond to and resolve support calls via remote connection (desktop and server).
• Assist customers telephonically.
• Remote administration of servers and workstations.
• Compile desktop and server configuration documentation for client sites.
• Execute orders and follow up service and repairs with external suppliers.
• Identify possible risks or problems and escalate to senior engineer.
• Assist with management of the support team and provide 1st line escalation for technical issues (from support engineers).

Knowledge And Experience:

• Excellent understanding of Windows Event logs and how to identify problems.
• Knowledge of backup solutions like Veeam, Windows Backup, Altaro and similar applications (configuration, use and troubleshooting).
• Experience with remote support applications and techniques (e.g. VPN, RDP and Team Viewer).
• Working knowledge of Active Directory administration: creating user accounts, resetting passwords, disabling and deleting users.
• Experience with server maintenance and health checks on Windows Server.
• Experience with the configuration and administration of Office 365.
• Experience with logging and following up calls with external suppliers and service providers.
• Excellent knowledge of hardware components and hardware troubleshooting procedures (desktop and server).
• Working knowledge of server hardware systems such as RAID.
• Excellent knowledge of Microsoft desktop operating systems and desktop software.
• Good knowledge of TCP\IP networking is required.
• Good knowledge of server software and systems.
• Experience with configuring routers and wireless access points.
• A minimum of three years desktop support experience.
• At least two years server support and maintenance experience.

If you are interested or would like more information please email <--------Please upload your CV here--------. If you have not received feedback after 2 weeks of applying, please consider your application unsuccessful.

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