Intergrated Services Manager

KEY RESPONSIBILITIES:

• Enforce the Company’s Disciplinary ‘Code of Conduct’

• Adopt an initiative geared towards Integrated Operational Excellence

• Improve the Integrated operational systems, process, policies and procedures, management reporting, information flow, and Client relations.

• Manage and increase the effectiveness and efficiency of the allocated Integrated Operations team

• Coordinate and communicate between support Departments, Integrated Operational Teams and Clients

• Establish a relationship with the Clients, whereby the I.S.M. becomes intimately familiar with the Integrated Service requirements of each Client

• Ensures that all Integrated Services personnel are operating and performing their duties according to the Site Job Description

• Lead and manage the on-site training and recruitment functions of Integrated Services personnel to ensure that the Contracts operational needs are met

• Attend weekly/monthly Client meetings and provide Integrated solutions that are Site specific to the Client for consideration, so as to ensure excellent service delivery

• Attend regular Operations meetings with Senior Management Teams

• Implement effective controls and monitoring Processes

• Participate in site Investigations and report on findings

• Perform Risk Assessments and Integrated Services Survey

• Perform site surveys and compile reports pertaining thereto

MINIMUM REQUIREMENTS:

• PSIRA Grade A Registered

• Matric Certified• Firearm Competency

• 5-10 years of direct Management experience in the Security, Cleaning and Parking Industry

• 3 -5 years of Facilities Management Experience

• Minimum of 2 years training with regards to "Introduction to Contract Cleaning Managers"

• Security Management Qualification will be advantageous

• Strong background of Health and Safety environment

• 5-10 years ex-military/SAPS experience

• Driver’s License Code 08 and own reliable vehicle

• Risk Assessment and Site Survey experience

• SHEQ Qualification will be an advantageous

• 3-5 years in Retail Operations

• Solid Computer Proficiency

COMPETENCIES:

• Excellent People Management skills

• Proven negotiation and influencing skills

• Excellent verbal and written communication skills

• Demonstrated commitment to high ethical standards within a diverse workplace

• Strong commitment to service and quality standards as well as Client Satisfaction

• Demonstrated experience in coaching, motivating, developing and leading a professional Team

• Demonstrated leadership and vision in managing staff groups and major projects

• Flexible and collaborative work style including commitment to get required output and resolving operational problems timeously