Integrated Services Manager

SUMMARY:
The Integrated Services Manager (I.S.M.) will report to the Branch Manager and serve as a member of

POSITION INFO:

Purpose of the Job: 

The Integrated Services Manager (I.S.M.) will report to the Branch Manager and serve as a member of the Senior Management Team. The primary responsibility of the I.S.M. is to ensure organizational effectiveness by providing leadership for the Organization’s operational functions which includes Integrated Security/Cleaning/Parking Services.

KEY RESPONSIBILITIES:

• Enforce the Company’s Disciplinary ‘Code of Conduct’
• Adopt an initiative geared towards Integrated Operational Excellence
• Improve the Integrated operational systems, process, policies and procedures, management reporting, information flow, and Client relations.
• Manage and increase the effectiveness and efficiency of the allocated Integrated Operations team
• Coordinate and communicate between support Departments, Integrated Operational Teams and Clients
• Establish a relationship with the Clients, whereby the I.S.M. becomes intimately familiar with the Integrated Service requirements of each Client
• Ensures that all Integrated Services personnel are operating and performing their duties according to the Site Job Description
• Lead and manage the on-site training and recruitment functions of Integrated Services personnel to ensure that the Contracts operational needs are met
• Attend weekly/monthly Client meetings and provide Integrated solutions that are Site specific to the Client for consideration, so as to ensure excellent service delivery
• Attend regular Operations meetings with Senior Management Teams
• Implement effective controls and monitoring Processes
• Participate in site Investigations and report on findings
• Perform Risk Assessments and Integrated Services Survey
• Perform site surveys and compile reports pertaining thereto

MINIMUM REQUIREMENTS:

• PSIRA Grade A Registered
• Matric Certified
• Firearm Competency
• 5-10 years of direct Management experience in the Security, Cleaning and Parking Industry
• 3 -5 years of Facilities Management Experience
• Minimum of 2 years training with regards to “Introduction to Contract Cleaning Managers”
• Security Management Qualification will be advantageous
• Strong background of Health and Safety environment
• 5-10 years ex-military/SAPS experience
• Driver’s License Code 08 and own reliable vehicle
• Risk Assessment and Site Survey experience
• SHEQ Qualification will be an advantageous
• 3-5 years in Retail Operations
• Solid Computer Proficiency

COMPETENCIES:

• Excellent People Management skills
• Proven negotiation and influencing skills
• Excellent verbal and written communication skills
• Demonstrated commitment to high ethical standards within a diverse workplace
• Strong commitment to service and quality standards as well as Client Satisfaction
• Demonstrated experience in coaching, motivating, developing and leading a professional Team
• Demonstrated leadership and vision in managing staff groups and major projects
• Flexible and collaborative work style including commitment to get required output and resolving operational problems timeously

NB! This job is now closed. You can apply for other jobs by uploading your CV.