Installations Manager – KZN

Recruiter:

Career Circuit

Job Ref:

Installations Manage..

Date posted:

Friday, June 24, 2022

Location:

Durban, South Africa

Salary:

Market Related

SUMMARY:
Installations Manager – KZN

JOB DESCRIPTION:

The incumbent will manage technician capacity to ensure that installation processes are optimised, and all company products are installed as per set SOP’s/SLA’s. To optimise and improve the quality processes of installations through the efficient management of the Quality team.

Minimum Requirements:

ØMatric and Relevant Technical Qualification in Auto Electrical or Motor Mechanic.

ØA minimum of five year’s Management experience in Operations/Logistics and People.

ØA minimum of 8 years’ experience in the Motor/Tracking industry.

ØComputer Literate (MS Office and Outlook).

ØValid South African Driver’s licence.

ØPSIRA registration Grade C would be advantageous.

Key Responsibilities:

ØManage delivery on installation fitments in line with Sales requirements.

ØManage service delivery excellence during the installation process.

ØDefine and Manage service level agreements to ensure alignment with the organisation’s strategy.

ØManage the internal (Company) vs. external (Fitment Centre) technician capacity.

ØDefine and Manage quality processes and procedures.

ØManage installation quality standards and ensure alignment with the organisation’s strategy.

ØMaintain an acceptable set recovery rate.

ØAnalyse and report on installation shortfalls that affect the recovery rate.

ØManage non-compliance of installation processes that affect the recovery rate.

ØAnalyse and report on recovery stats monthly.

ØManage and maintain effective customer service and customer complaint response times.

ØManage CEO complaints effectively and report to relevant stakeholders.

ØManage the budgets and ensure action taken on expenditure and overspending.

ØManage and ensure that all company assets are maintained in accordance with company standards.

ØDefine and manage all administration processes within area of responsibility.

ØPeople management and leadership skills must be applied to fulfil operational requirements.

ØPerform administration tasks related to projects/installation support functions within in deadlines.

ØEnsure effective planning of regional polygraphs are scheduled and completed in line with SOP guideline.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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