Installation Support Agent – Cape Town

Recruiter:

Career Circuit

Job Ref:

Installation Support..

Date posted:

Tuesday, August 5, 2025

Location:

Cape Town, South Africa

Salary:

Market Related

SUMMARY:
Installation Support Agent – Cape Town - (6 months FTC)

POSITION INFO:

Job Description:

Marketing of company to both existing and prospective clients.
Establishing, building, and maintaining relationships with our various partners.
Contract administration, feedback, and daily statistical reporting.
Ensure that Customer Service standards are maintained in a highly pressurized environment.
Provide service within the region as well as other departments/regions/staff within company.
Meet/exceed targets.
Data capturing.
Follow up leads/queries.
Scheduling fitments of company units.
Liaising with technicians regarding appointments.
Rescheduling of appointments.
Checking/Maintaining high Quality of schedules.
Monitoring effective utilization of company technicians.
Outsourcing of work to Fitment centres.
Maintain local and regional Scheduling Relationships.
Management of potential cancellations.
Taking ownership of all queries received and calls taken and assisting the client within our SLA’s.

Minimum Requirements:

Matric with at least 1 year Contact Centre experience.
Bilingual (English and Afrikaans) advantageous.
Computer literacy.
Excellent typing and accurate data capturing skills.
Excellent communication skills including excellent telephone manner.
Analytical skills.
Ability to work under pressure.
Feel confident to have all calls voice recorded.
Excellent time management - Work with time controls.
High levels of self-discipline.
Be able to work independently.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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