Inbound Team Leader

 

Recruiter:

Sydsen

Job Ref:

JHB002713/CH

Date posted:

Monday, May 9, 2022

Location:

Johannesburg, South Africa

Salary:

13 000 Monthly


SUMMARY:
One of our client based in Johannesburg South has an exciting opportunity available for an Inbound Team Leader. Someone who puts customer experience, people development and continuous improvement first in their approach.

JOB DESCRIPTION:

Our team leaders use their analytical & leadership skills to plan for success, coach and mentor others according to individual needs, and lead by example. To be successful you will be able to make sound decisions whilst under pressure and continuously push for improvement and growth.

Your day-to-day responsibilities will be:
  • Demonstrate strong and competent leadership skills in managing a highly skilled team with at times conflicting personalities
  • Responsible for the day-to-day supervision, including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Effectively coach direct reports on their performance on a regular basis to achieve performance targets and to reach their full potential
  • Identify performance-related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
  • Provide subject matter expertise in handling escalated customer calls as needed
 
Ideally, you will:
  • Be highly motivated and have skills to develop and coach team members to achieve performance expectations
  • Work well under pressure and follow through on items to completion
  • Strong communication skills, both written and verbal
  • Ability to lead the team in multi-tasking, prioritization, and meeting timelines on deliverable
  • Ability to mentor, coach, and provide direction to a team of employees
  • Have a passion for developing an inclusive, high functioning culture

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Warehouse Manager (NIGEL)
Location: Johannesburg
Salary:
56 days ago


Support Centre Agent
Location: Centurion
Salary:
68 days ago


Inbound Telesales - Stationery Industry
Location: Johannesburg
Salary:
1 day ago


New Business Development Sales Representative (BDR)
Location: Randburg
Salary:
5 days ago


Groups and Incentives Relief Consultant
Location: Sandton
Salary:
Leading Luxury Travel Company is looking for a GROUP AND INCENTIVES RELIEF CONSULTANT
7 days ago


Afrikaans speaking Inbound Call Centre Agent / Customer Service Agent (Pharmaceutical wholesaler) - 3 month maternity fill
Location: Centurion
Salary:
7 days ago


MK 17457 - Junior Sales Rep (Aluminium Profiles & Accessories) - Randburg
Location: Johannesburg
Salary: Market related
Junior Sales Rep (Aluminium Profiles & Accessories) - Randburg
8 days ago


Associate Recruitment Consultant
Location: South Africa
Salary: R35 000 - R37 000 + commission
This role supports the growth of client and candidate pipelines by working across executive mandates within Investment Banking and Private Equity.
9 days ago


Senior Marketing Manager
Location: Johannesburg
Salary:
14 days ago


Vehicle Sales YES Intern (Drivers required)
Location: Johannesburg
Salary: 7500
Our client is seeking an ambitious Vehicle Sales Trainee to join their sales team in Johannesburg as a YES Intern for 12 months.This is a great opportunity to grow with a well-known brand.  
15 days ago


Create a free job alert for Inbound Team Leader in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions