Inbound Team Leader

Recruiter:

CX People SA

Job Ref:

1948653978

Date posted:

Friday, October 15, 2021

Location:

Umhlanga Rocks, South Africa

SUMMARY:
-

POSITION INFO:

CXP has an exciting role available for a dynamic and driven leader to join our team. The successful candidate would need to lead a team and drive superior performance to CXP''s clients and their customers.

Mission

Drive superior customer service performance delivered to CXP''s clients and their customers, by achieving outstanding levels of quality, operational efficiency and sales.

Accountabilities

Fill your team with A Players.
Lead, coach and inspire your team to deliver outstanding customer service performance.
Drive efficiencies within the team to well exceed Client SLA.

Culture Fit

Show up
Speak out
Think like a customer
Small details always matter

Coaching Competencies

A Player
Supportive
Highly Organised

Technical Skills

Advanced report writing skills (proficient in Excel)
High levels of analytical capability
Extensive sales experience essential

Qualifications

Bachelor of Commerce Degree or relevant qualification
Minimum of 3 years in a Team Leader role preferably from an inbound sales environment

Please ensure that your updated CV along with your mobile number and personal email address is attached to your profile.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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