Inbound Sales Representative (Telecommunications)

SUMMARY:
Selling company's products and services from head office. Taking phone calls, assisting customers, solving customer complaints, process sales, and following up on inbound sales requests.

POSITION INFO:

MAIN RESPONSIBILITIES ALSO INCLUDE:

• Processing all inbound sales requests
• Escalate nonstandard sales to Sales Manager
• Helpful and professional (understanding the need for the client)
• Quick turnaround time on requests
• Understand Product set to sell
• Manage high volume of phone calls and provide response to all maintaining high quality of services and performance standards.
• Facilitate sales of all services according to company and client requirement.
• Coordinate with customers and avoid any discontinuation from his or her end.
• Assist customers with all knowledge on products and services.
• Administer all customer complaints and ensure timely resolution within required guidelines.
• Supervise all unresolved compliant for sales.
• Prepare required paperwork.
• Prepare all new contracts and handle all incoming calls for same.
• Analyse all client requirements and assist to prepare all service contracts and facilitate sales for same.
• Perform all follow up
• Supervise all on line chat sales calls for clients.
• Ensure optimal level of client satisfaction at all times and process all orders on phone.

JOB REQUIREMENTS

• Matric/Grade 12-Essential
• Inbound Sales Certification-Desirable
• Good understanding of technology, products and services offered by company and the telecommunications industry-Essential

EXPERIENCE

• At least 1year recent, relevant, consultative sales experience or the equivalent.
• Previous telecommunications industry or recurring revenue product experience -Essential

KNOWLEDGE AREAS

• Strong written and verbal communication-Essential
• Basic computer skills, and experience with the Microsoft Office-Essential
• Manage and process and correspondence with customers-Essential
• Strong product and pricing knowledge, with the ability to follow- through on client contracts-Essential
• Ability to multitask and manage several sales requests-Essential

SKILLS

• Customer Service-Essential
• Sales background with proven performance in a competitive sales environment.-Essential
• Strong oral communication skills, sound judgement and human relations skills-Essential
• Strong time management and problem-solving skills.-Essential
• Ability to multi-task and handle a fast paced, production environment; navigate in multiple computer applications; and provide requirements and solutions telephonically-Essential
• Ability to meet sales and overall performance targets-Essential
• Ability to maintain regular and predictable attendance in adherence to department and company attendance expectations.-Essential
• Ability to work in a highly competitive environment, handle sales rejection and maintain mental focus- Essential
• Ability to perform standard mathematical calculations-Essential
• Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels­ -Essential

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