Inbound And Outbound Call Centre Agents

You will proactively chase customers for outstanding debt via outbound and inbound telephone calls and other methods of communication. No experience required as training is provided.

What you''ll be doing

• Making outbound calls and receiving Inbound calls
• Ensuring that all customers receive the best customer service
• Negotiating payments and/or arrangements over the telephone
• Updating systems with relevant call details
• Ensuring overall performance and targets are met

What you''ll need:

• Excellent communication and negotiation skills
• Ability to speak in a clear and concise manner
• Good interpersonal skills
• A positive and self-motivated attitude
• Ability to work closely within a team
• Ability to effectively deal with difficult and complex telephone conversations whilst remaining calm