Implementation Consultant

SUMMARY:
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POSITION INFO:

About

The company is a global technology solutions provider helping the investment management industry solve complex investment data challenges. Since 1991, they have been building and delivering innovative products for asset owners, asset managers and asset service providers that address a spectrum of performance and analytics, risk, data, regulatory and investor reporting needs.

Purpose:

Our Consultants/Support Analysts play a vital role in the successful delivery of solutions to our clients and act as liaisons across a wide range of stakeholders, both internal and external. Our Consultants/Support Analysts do this by way of their deep understanding of the FinTech industry coupled with exceptional system, technology, analysis and communication skills. Consultants/Support Analysts collaborate with clients to understand their business problem, analyze their current business processes, understand the clients’ success criteria, translate that into requirements, and assist in the design to deliver the best implementation to meet the clients’ goals.

Responsibilities

Perform the following responsibilities at an intermediate level:

• Deliver assigned tasks/projects and tickets (as applicable) on time and to the defined quality standards.
• Use the company’s solutions, tools and processes to meet the requirements of internal and external customers.
• Demonstrate product competency and ability to implement best practices, share this knowledge with colleagues and customers.
• Collaborate with team members and external stakeholders/partners (as applicable) to ensure work priorities and stakeholder deliverables are scoped, met or escalated.
• Analyze, research and resolve complex issues both independently and through interaction with clients, colleagues, and other departments.
• Demonstrate a working knowledge of company processes.
• Independently provide solution design, configuration, testing and documentation activities to internal stakeholders to ensure governance standards are adhered to.
• Flexible work hours to support 24/7 client coverage. (some positions may require a different working pattern).
• Communicate with stakeholders/partners in a competent and professional manner at all times.
• Other duties as assigned.

Skills

Perform the following skills at an intermediate level:

• Proficient problem-solving capabilities and ability to apply these to the company’s data driven investment management solutions.
• Detail oriented, organized and capable of independently managing assigned workload and time.
• Ability to handle multiple priorities and tasks as well as work with management and the wider team to load-balance work and priorities.
• Self-starter, independent learner with the ability to share knowledge and train others.
• Flexible and adaptable.
• Key contributor to the team, working both collaboratively and autonomously as required.
• Effective communicator with the ability to chair calls, advise others and present content to various stakeholders/partners and clients.
• Highly proficient skills in Microsoft Office Suite.
• The ability to conceptualize, analyze and interpret data models and understand how individual pieces of data fit into and relate to a model.
• The ability to understand complex data flows and data transformation processes.
• The ability to troubleshoot and solve complicated technical issues, and to identify and understand risks prior to the issue occurrence.
• Good verbal communication skills and the ability to translate requests and requirements from clients into technical designs or investigations
• The ability to manage own time to balance multiple work deliverables within deadlines
• Knowledge of investment management data would be advantageous

Technical

• Highly proficient in T-SQL coding as used in MS SQL Server, along with knowledge of query optimization best practices
• Proficiency in at least one ETL tool
• Experience in scripting languages (C#, etc.)
• Highly proficient in MS Excel
• Crystal Reports (as applicable)
• SSRS (as applicable)
• Proficiency in at least one data visualization or dashboard tool (Power BI, Tableau, etc.) would be advantageous

Certifications and FinTech Knowledge

2 years Industry experience, or:

Proficient (as required):

• Excel Skills
• Financial market knowledge / asset management /investment fundamentals
• Fintech knowledge
• Business analysis
• Other Skills as required

Nice to have:

• FRM
• CIPM

System Knowledge

Proficient in:

• Writing, troubleshooting, and optimizing SQL queries (Microsoft SQL Server)
• Design, develop, automate, and support complex operations to extract, transform, and load data into the data warehouse
• Understand the underlying data models used by the solutions

Technical

• Writing and/or troubleshoot SQL, Scripting, and reports issues as applicable
• Understanding the underlying data model used by the solutions

Education and Minimum Experience

Bachelor’s degree in related field or equivalent work experience.

Technical:

• Computer science, business systems or IT related degree preferred
• 2 - 5 years’ experience

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