SUMMARY:
Our client, a software development company based in East London is seeking to employ an IT Technician who will report to the IT Manager.
This is an office based position located in East London.
POSITION INFO:
Required Education:
Must have Information Technology related degree/diploma
Skills:
At least 5 years ICT technical experience
Problem analysis/solving
Good interpersonal skills
Understanding of the TCP-IP Networking Stack
Microsoft Platform: Server Operating Systems, Remote Desktop Protocol, Active Directory, DNS
Linux – understanding of the platform and getting around, OpenVPN
Mikrotik OS knowledge
Responsibilities include:
- Responsible for maintaining the companies software computer system, including the local area network (LAN)
- Performing backups and restores as required, and when disaster recovery tests are required
- Ensure security of the systems are maintained
- Ensure passwords to the administrative user-ids are maintained and reset as required
- Troubleshooting any routine problems that users cannot fix on their own, eg printers
- Performance Monitoring of client systems as well as our own
- Responsible for Nagios, and reporting proactively on issues picked up
- Keep documentation up to date, and key resolutions of all incidents and user queries
- Keep management and designated others fully and accurately informed concerning problems
- Ensure confidentiality of company and client privileged information
- Undertake relevant projects
- Any other reasonable tasks as required by senior management from time to time
