ITALIAN CUSTOMER SERVICE & SALES REPRESENTATIVE

Recruiter:

SimGlobal Group (Pty) Ltd

Job Ref:

IT01

Date posted:

Sunday, December 4, 2022

Location:

CapeTown, South Africa

Salary:

R190000

SUMMARY:
FLUENT ITALIAN

JOB DESCRIPTION:

Brief CSSR Job description

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages
• Work on airline reservations systems & handle voice calls in English & Italian including written correspondence.
• Fully paid product and systems training provided.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call centre environment

Requirements
• Native level fluency in Italian language: Verbal & Written skills essential (Advanced
level may be considered)
• Located in South Africa preferrable
• Permanent residence permit/ South African ID holders only
• Excellent Computer literacy & technical skills
• No criminal record.
• Flexibility to work shifts
• Previous customer service experience preferred

Employment terms and conditions
1. Remuneration: R190 000 CTC per annum
2. Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
3. Rotational shifts Mondays – Fridays includes rotational public holidays as
operationally required. Working hours may be subject to change depending on client requirements.
4. Training: 7 weeks (Fully Paid).
5. Probation period: 4 months
6. Health insurance benefit (Paid for by the Company)
7. Office-based,Remote position available after probationary period.
- Own home Fibre internet line & UPS solution required for work from home option.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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ITALIAN CUSTOMER SERVICE & SALES REPRESENTATIVE

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