IT Technician

Recruiter:

The-Recruiter

Job Ref:

CT001749/GJ

Date posted:

Thursday, June 23, 2022

Location:

Capetown, South Africa

Salary:

17000 Monthly

SUMMARY:
IT Technician
MTCNA (Advantageous)
Jira Ticket System
A+ and N+

JOB DESCRIPTION:

Description of Position
Executes service delivery operations, operates IT user support and provides IT assistance for the IT department.

Qualification, Experience and Technical Requirement

Matric Certificate
MTCNA (Advantageous)
Jira Ticket System
A+ and N+
Minimum of 1 - 3 years IT Technician Experience

Special Knowledge, Skills and Abilities

Excellent command of English language (reading, writing and communicating) – Strong communication and interpersonal skills.
Strict adherence to confidential information
Planning, organizing, prioritizing and time management skills are important
Ability to multitask and prioritize daily workload
Proficient in analysing numerical, verbal and other sources of information to provide solutions.
High level of attention to detail and accuracy and the ability to work under pressure
Strong cognitive thinking ability, and the ability to take initiative

Roles and Responsibilities

Ensure existing and new IT infrastructure is added to the Network Management Control System.
Install scanning agents on IT hardware & run setup scripts.
Installing and configuring computer hardware, operating systems and applications.
Troubleshoot systems, network problems and diagnose and solve hardware or software faults.
Monitor & maintain computer systems and networks.
Communicate with End Users and obtain accurate details of faults.
Troubleshoot and repair faults obtained from End Users and report back to End User the reason for the fault and steps taken to repair faults.
Setting up new users' accounts and profiles and dealing with password issues.
Assist End Users through a series of actions, face to face, telephonically or through a remote desktop connection to help set up systems or resolve issues
Identify computers & printers, tag assets and update registers.
Collect new equipment from suppliers & sites.
Return faulty hardware to the relevant suppliers or repair centres.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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