IT Technician

SUMMARY:

Since 2004, our client has been a leading presence in the main safari destinations in Tanzania and Kenya, as well as a driving role in several pioneering projects.  Their ultimate goal is to turn crucial and fragile natural habitats into lasting conservation economies, benefiting both the environment and local communities.  At present, the company owns and operates 20 lodges and camps as well as a ground handling operation.  Our client is the first Sustainable Safari / Lodge Company in Africa to receive a 5 Star rating for Sustainability from GIIRS, was recognized as one of the “Best Companies for the World” in 2013 and was awarded the 2014 Tourism for Tomorrow Business Award.

They believe that world class travel can go hand-in-hand with improving livelihoods and conservation of nature.  Their luxury camps and lodges are in some of the most special placed on Earth.  Places they want to safeguard for the future.  They strive to transform whole areas, from crucial fragile natural habitats with often impoverished communities into lasting conservation economies:  effectively protecting wildlife whilst providing opportunities for local people to prosper.  Whichever department you work in, your efforts will be crucial in achieving our conservation goal.

Our client is looking to employ an IT Technician to join their dynamic team.  This is an office-based vacancy.

POSITION INFO:

DUTIES & RESPONSIBILITIES

The key functions include and are not limited to the following:

• Setup workstations with computers and necessary peripheral devices (routers, printers, etc.)
• Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
• Maintain records / logs or repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Provide 1^st level IT Support (assisting with basic MS Windows / MS Office software issues, setup of new users and new computers and supporting the IT Helpdesk)
• Provide 2^nd level IT Support (advanced MS Windows / MS Office software, computer hardware and networking faults) to users in the company
• Ability to assist in supporting all of the company’s offices and camps (traveling into Africa, e.g. Tanzania, and / or any other locations, as needed)
• Monitoring of security practices / procedures and acting as site a security champion
• Performs systems monitoring and assists in backup procedures
• Assists the IT Helpdesk with hardware and software installations and troubleshooting of LAN / WAN systems
• Assists the IT Helpdesk with hardware and software installations and troubleshooting on server hardware
• Monitors server room environmental equipment such as air conditioning and humidity control
• Coordinates and schedules work with external service providers (internet providers, printer providers)
• Coordinates repairs and collections of laptops / desktops with computer hardware suppliers
• Coordinates tagging and keeping inventory of all equipment in the Cape Town office
• Office 365 support
• MS Cloud services support
• VEEAM Backup
• Hyper V support and setup
• And any other assigned duties by your superior

REQUIREMENTS OF THE JOB HOLDER
 

Education and Professional Qualifications – REQUIRED

• A+ / N+
• MCSE / MCTIP

Education and Professional Qualifications – Advantageous

• Azure Fundamentals or higher certification
• Microsoft 365 Certified Fundamentals certification

Essential Skills

• 4 to 5 Years’ experience working in an IT position for a medium to large size enterprise (more than 150 employees)
• Excellent knowledge of Microsoft Windows operating systems which include Windows 7, 8, 8.1 and good knowledge of Windows 10
• Good knowledge of Microsoft Active Directory and Microsoft Exchange environment and Azure
• Excellent knowledge of Microsoft Office 2007, 2010, 2013 and good knowledge of Office 2016
• Any knowledge of Apple Mac (IOS, MacOS) would be an advantage
• Good knowledge of SAGE
• Very good knowledge of networking, able to provide support and troubleshooting of LAN / WAN systems. Good understanding and working knowledge (able to setup and troubleshoot) networking concepts like TCP / IP, Subnets, Routers, Switches.  Good knowledge of WiFi standards, able to setup and troubleshoot wireless networks.  Good knowledge of VPN and Firewall configurations
• Should also be able to make a network cable
• Basic knowledge of printer and scanner troubleshooting
• Good knowledge of Cloud based services and setup
• Hyper V setup and support
• Neat and Punctual (well-kept, arriving on time and able to manage time)
• Adaptable and reliable
• Team Player who is also self-sufficient (working well with others, but also complete a task without constant supervision)
• Very good communication skills with excellent customer service approach (able to communicate clearly and explain IT issues to end users)
• A genuine eagerness / willingness to learn

Other Requirements

Valid passport as the vacancy includes occasional travel into Africa when required.

Should you meet all the requirements and wish to apply, please send your latest CV, certificates  and motivation to --------Please upload your CV here-------->

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