IT Technician

SUMMARY:
Purpose of the role:
To maintain acceptable efficiency and technical support, and maintenance for all IT systems.

POSITION INFO:
Key Responsibilities:

• Assist in the setup and configuration of PCs, laptops, printers, and other IT equipment, including installation, configuration, and troubleshooting of computer hardware, software, and peripherals at the Plant
• Perform routine maintenance and upgrades on IT-related systems to
• ensure optimal performance and security
• Provide technical support for Microsoft 365 applications, including troubleshooting issues related to Office Suite tools, ERP, Weighbridge, CCTV, and other software and technologies
• Manage user accounts, permissions, and access rights within the MS 365 environment
• Collaborate with Head Office and remote IT teams to resolve technical problems and implement effective solutions
• Monitor and maintain network infrastructure, ensuring reliable connectivity and smooth operation of LAN and WAN systems
• Troubleshoot network issues, including connectivity problems, DNS, DHCP, and firewall configurations
• Stay up to date with the latest advancements in IT technology and propose enhancements to optimize system performance
• Provide training and technical guidance to end-users on various IT tools and applications
• Manage local data backups and solutions
• Manage local PABX solution.

• Perform any other related duties in the interest of CEMZA as instructed.
• Work according to Integrated (Environmental and Quality) Management System requirements

• A relevant tertiary qualification in IT
• 3 years’ experience in IT technical support.
• Previous experience as a field technician is preferred.
• Medically fit
• Willing to work additional hours and be on standby.
• A valid driver’s licence and own vehicle

• Strong interpersonal skills
• Understanding IT networks and software configuration
• Advanced practical knowledge, processes, and safety
• Advanced problem-solving skills
• Communicate Effectively
• Drive Innovation
• Drive Sustainable Solutions

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