IT Technician

SUMMARY:
Are you a tech-savvy problem solver with a passion for helping people? Do you enjoy being the first point of contact when IT issues arise? If so, then this First Line IT Technician role is the perfect opportunity for you!

POSITION INFO:
Our client is seeking a motivated and service-oriented First Line IT Technician to join their team in Gauteng. This role involves providing first-line support for hardware, software, and network issues, ensuring minimal downtime and excellent customer experience across the organisation.

Job Experience & Skills Required:

• A relevant IT qualification or Diploma (CompTIA A+/N+, or similar)
• 1–2 years of experience in a First Line Support or IT Technician role
• Experience with Windows operating systems, Office 365, and basic network troubleshooting
• Understanding of Active Directory and user account management
• Knowledge of ticketing systems and IT service desk processes
• Excellent verbal and written communication skills
• A customer-centric attitude and strong troubleshooting skills

• Provide first-line support for desktops, laptops, printers, and mobile devices
• Troubleshoot and resolve hardware, software, and network issues
• Log and track support requests through the ticketing system
• Escalate complex issues to second line support when necessary
• Assist with user onboarding and account setup
• Maintain accurate documentation and technical records

NB! This job is now closed. You can apply for other jobs by uploading your CV.