IT Technical Supporter -End User - Sandton

 

Recruiter:

ES Recruitment

Job Ref:

ES120

Date posted:

Tuesday, February 15, 2022

Location:

Johannesburg, South Africa

Salary:

Market related


SUMMARY:
IT Technical Supporter

JOB DESCRIPTION:

The following qualifications are preferred:

  • Bachelor’s degree or higher, preferred in information technology, information management/systems, or in a related field
  • Knowledge of: MS Office (Word, Excel, PowerPoint, Outlook), O365 environment, Windows Server, networks, wireless, mobile devices, Active Directory user management, AAD management, Exchange server management, hardware (desktop/laptop/printers), anti-malware software, remote desktop management
  • Expert experience with Windows 10
  • Excellent customer service skills
  • Strong communication (verbal and written), interpersonal, and problem solving skills
  • Ability to troubleshoot and resolve basic computer and network issues
  • Advanced understanding and solving printer issues
  • Work well with all levels of the corporate IS department
  • Cisco certification (CCNA, CCDA, CCNP, CCDP)

Minimum Requirements:

  • Previous experience supporting computers in an office environment.
  • Good PC technical and troubleshooting skills
  • Familiar with networking hardware/concepts
  • Familiarity with administration of Windows desktop operating system – Windows 10
  • Thorough understanding and solving printer issues
  • Good communication and customer service skills
  • Basic network understanding
  • Familiar with network equipment

Primary Responsibilities:

  • Responsible for the installation and configuration of:
    • Hardware drivers
    • Software & Utilities
    • Productivity Applications
  • Responsible for software updates and upgrades
  • Manage and install all operating system patches and updates
  • Responsible for assisting customers with the installation, configuration and troubleshooting of the following types of hardware:
    • Printers (Wired and wireless)
    • Scanners
    • Digital cameras
    • PDA and smartphones
    • Laptops and other workstations
    • Mobile phones
  • Responsible for troubleshooting end user and network problems, and diagnosing the source of the problem to provide a resolution or next steps
  • Provide documented follow-up to all open trouble tickets and escalate where required
  • Maintain accurate system policies/procedures and perform responsibilities according to the processes developed by our corporate staff
  • Responsible for submission of all service requests for new equipment, software, associate moves, adds or changes to our current infrastructure configuration

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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