IT Technical Supporter -End User - Sandton

The following qualifications are preferred:

• Bachelor’s degree or higher, preferred in information technology, information management/systems, or in a related field
• Knowledge of: MS Office (Word, Excel, PowerPoint, Outlook), O365 environment, Windows Server, networks, wireless, mobile devices, Active Directory user management, AAD management, Exchange server management, hardware (desktop/laptop/printers), anti-malware software, remote desktop management
• Expert experience with Windows 10
• Excellent customer service skills
• Strong communication (verbal and written), interpersonal, and problem solving skills
• Ability to troubleshoot and resolve basic computer and network issues
• Advanced understanding and solving printer issues
• Work well with all levels of the corporate IS department
• Cisco certification (CCNA, CCDA, CCNP, CCDP)

Minimum Requirements:

• Previous experience supporting computers in an office environment.
• Good PC technical and troubleshooting skills
• Familiar with networking hardware/concepts
• Familiarity with administration of Windows desktop operating system – Windows 10
• Thorough understanding and solving printer issues
• Good communication and customer service skills
• Basic network understanding
• Familiar with network equipment

Primary Responsibilities:

• Responsible for the installation and configuration of:
• Hardware drivers
• Software & Utilities
• Productivity Applications
• Responsible for software updates and upgrades
• Manage and install all operating system patches and updates
• Responsible for assisting customers with the installation, configuration and troubleshooting of the following types of hardware:
• Printers (Wired and wireless)
• Scanners
• Digital cameras
• PDA and smartphones
• Laptops and other workstations
• Mobile phones
• Responsible for troubleshooting end user and network problems, and diagnosing the source of the problem to provide a resolution or next steps
• Provide documented follow-up to all open trouble tickets and escalate where required
• Maintain accurate system policies/procedures and perform responsibilities according to the processes developed by our corporate staff
• Responsible for submission of all service requests for new equipment, software, associate moves, adds or changes to our current infrastructure configuration