IT Technical Support Specialist

SUMMARY:
IT Technical Support Specialist

POSITION INFO:

Specification    

The candidate should have the capability and understanding of applications such as VMWare 7, Microsoft Server 2016 and 2019 and Azure cloud environments to recommend and utilize appropriate toolsets based on business requirements. The Server Administrator will be responsible for the design, provision, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.

• Install new/rebuild existing servers and configure hardware, peripherals, services, settings, storage.
• Designing and supporting systems that provide easy and natural end-user access.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.
• Support production systems as required by optimizing performance, resolving production problems, and providing timely follow-up on reported problems and incidents.
• Repair and recover from hardware or software failures.
• Coordinate and communicate with impacted constituencies.
• Resolving customer issues including complex technical scenarios.
• Establish performance standards and proactively monitors performance.
• Creating and maintaining system documentation.
• Establish IT policies, standards, practices and security measures to ensure effective and consistent information processing operations and to safeguard information resources.
• Working with existing systems to track and manage requests and issues.
• Familiarity with Active Directory, DNS, DHCP, Security, OS Internal concepts, IIS

Administration experience.

• Experience with VMWare configuration and administration.
• Experience with Unified Messaging (MS Exchange 2016 and 2019)
• Familiarity with networking tools (ping, tracert, tracemon, NetMon, wire shark, etc.).
• Experience with scripting tools such as XML and PowerShell.
• Experience working with and maintaining MS SQL Server, including performance tuning.
• Server clustering experience.
• Experience with data reconciliation and migration between data environments (e.g. •dev, test, staging, prod, etc).
• Experience with Virtualized storage including vendors like Dell, HP, Nimble and Microsoft. ISCSI and Fiber channel SAN - storage experience.
• Experience with Azure cloud. Deployments of Azure resources, policies and security.

Requirements  

• Grade 12
• National Diploma in Information Technology
• A+ and N+
• MCSE 2016
• Exchange 2016
• Sharepoint 2016
• Azure Administrator
• ITIL V3 Foundation
• Driver’s licence and own reliable transport essential
• 5 years’ experience as a server administrator
• 6 years’ experience in an IT environment

NB! This job is now closed. You can apply for other jobs by uploading your CV.