IT Systems Administrator

JOB DESCRIPTION

IT Systems Administrator

REPORTING LINE

Assistant IT Manager

PRIMARY RESPONSIBILITIES

To provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimizing equipment downtime, ensuring client satisfaction, and assisting less experienced field engineers providing on-the-job training and work direction as well as to be responsible for supporting SGS''s client base.

SPECIFIC RESPONSIBILITIES

• Direct the information and data integrity of the company and its business units.
• Implement IT projects in the region and objectives of the information technology needs of the company to ensure the computer capabilities are responsive to the needs of the company''s growth
• Self-development within the IT team. Need to stay up-to-date with technologies relevant to support SGS environment.
• Use and provide input for improvement of operating policies and approaches for computing and information technology.
• Evaluate overall operations of computing and information technology functions and recommend enhancements.
• Control the quality, timeliness and costs of the (IT) daily operational tasks.
• Ensure the security of the information systems, communication lines, and equipment.
• Assess new computing technologies to determine potential value for the company.
• Establish company infrastructure to support and guide individual divisions/departments/sites in computing and information technology efforts.
• Support Computer Operations
• Install Hardware/Software
• Implement Projects
• Test Hardware/Software
• Support Users
• Ensure Continuous Business Improvement
• To provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc while minimizing equipment downtime, ensuring client satisfaction, and assisting less experienced field engineers providing on-the-job training and work direction as well as to be responsible for supporting SGS''s client base.
• Adhere to all quality and safety requirements of the SGS management system.
• Perform any other reasonable tasks as assigned by direct line manager.

REQUIRED SKILLS

Education

• A+/N+ or MCDST
• MCSE will be an advantage
• Strong MS Office Applications Knowledge required
• Strong SQL and Database Knowledge required
• SharePoint knowledge will be an advantage
• Cclass (SLIMS) Applications will be an advantage
• Financial Applications will be an advantage

Experience

• Minimum 3 year IT experience in a client and system support capacity.
• Experience with implementation of information technology integrations.
• Experience required in desktop/laptop hardware troubleshooting and support as well as Microsoft Operating systems and Microsoft Office applications setup, configuration and support.
• Server hardware and software support experience
• Network operations knowledge
• Database support experience. (SUN, SQL)
• Microsoft SharePoint portal knowledge and website administration experience will be an advantage
• Crystal Reporting will be an advantage

Competencies

• Computer and Information Literacy
• Interpersonal Skills
• Ability to support the IT environment; i.e. availability of data and systems, usage of tools to support and improve the implemented systems and client base as well as to keep the infrastructure updated.
• How to use the Microsoft Office Product Suite
• Telephone Etiquette
• Understands SGS''s Business Ethics And Values
• Have an instinct for issue identification and implement the appropriate solutions
• Be practical without compromising on quality
• Ability to work independently without continuous suppo